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Resolved! PAC Code on new phone account

No wonder O2 need a Guru Community.Opened a new mobile account and the signup information said I could put in my PAC code later.Great, the My O2 account has nowhere to put the PAC code in on this new O2 mobile account.So what next? Try and ring the n...

Resolved! Unable to receive calls since porting number and switching to e-sim

Hi, I moved mu number from EE and also then transferred from a physical sim to an e-sim. I can make calls and receive texts but I am unable to receive calls. When someone tries to reach me on my number, it either says 'client not available' or they g...

Resolved! New sim card hasn't turned up - lost in post !

All i want is to arrange another sim card to be delivered

Resolved! Samsung Watch 4

Looking to set up a watch plan for my new Samsung watch 4. Read that the only option to do this is to visit an o2 store? Is that definitely the case? Am I not able to call customer services and get them to add this into my monthly plan?

Resolved! Return a new phone.

Hi.I have received a new phone and it is the wrong colour. I have spent a couple of hours going around in circles on your website trying to contact you as I have 14 days to exchange it. Your phone line ends the call after jumping through a load of ho...

Resolved! Old sim deactivated a day early unable to sim swap

I ordered an upgrade to a new iPhone 13 pro through O2. For some reason my old sim was deactivated a full 24hrs before the new one arrived with the phone. The phone came with a sim but zero information. I’ve eventually found online that I need to do ...

Resolved! Unable to make or receive calls

When calling out I get a message stating 'Not registered on Network'. When people call me it goes to VM. I cant log into My O2 as I forgot my password and they want to text me to authenticate for new pw which will not work as I cant receive texts. Ca...

Terrible indoor connection

whenever I’m trying to use apps in my phone the Wi-Fi is perfectly fine I.e 4/full bar’s however the connection is consistently at 2 or 1 and never above that. I have already sent a request on the network app in which they repaired the tower which th...

Resolved! Network Issues TS10 & customer services

I am having seriosu network issues in the TS10 area, reported initially in Auguust and got worse over last couple of weeks Currently losing about 80% of call in our office, having to drive approx 2 miles to get a decent signal. I was told that work w...

Resolved! Cannot make calls

Can you tell me why cannot make outgoing calls I have paid my bill

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