Get tech support for your O2 issues

Resolved! keeping my number

I have just joined o2 through virgin. I have a PAC code to keep my number but have been on the phone all night trying to get through. I now have to wait until tomorrow night to try again. Why can't i request this through my O2 account or live chat?

Resolved! Username

I can't use my email address for my usernameIt says it is already registered.Please help mandy

Resolved! how long before you get your phone

was supposed to get phone delivered this morning but was emailed and told they didn't have it in stock. the only reason I picked the phone was because it was next day delivery. Yet if you go to online shop it says you can get it next day. So how long...

Resolved! Does anyone here know how to cancel a surfer plan?

Does anyone here know how to cancel a surfer plan?Mini iPad is broken so there is no need for the data card

Resolved! Adding Disney extra offer at £5.99

Hello, I already have Disney plus and am currently paying £7.99. I have seen on o2 priority that I can add the option to reduce this to £5.99 but it says 'oops we are unable to show you this offer right now.' Please could you advice how I can add thi...

Resolved! PAC Code on new phone account

No wonder O2 need a Guru Community.Opened a new mobile account and the signup information said I could put in my PAC code later.Great, the My O2 account has nowhere to put the PAC code in on this new O2 mobile account.So what next? Try and ring the n...

Resolved! Unable to receive calls since porting number and switching to e-sim

Hi, I moved mu number from EE and also then transferred from a physical sim to an e-sim. I can make calls and receive texts but I am unable to receive calls. When someone tries to reach me on my number, it either says 'client not available' or they g...

Resolved! New sim card hasn't turned up - lost in post !

All i want is to arrange another sim card to be delivered

Resolved! Samsung Watch 4

Looking to set up a watch plan for my new Samsung watch 4. Read that the only option to do this is to visit an o2 store? Is that definitely the case? Am I not able to call customer services and get them to add this into my monthly plan?

Resolved! Return a new phone.

Hi.I have received a new phone and it is the wrong colour. I have spent a couple of hours going around in circles on your website trying to contact you as I have 14 days to exchange it. Your phone line ends the call after jumping through a load of ho...

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