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OTP messages not coming through

Hi. I’ve recently moved from Sky to O2 and having issues with receiving g OTP messages. I’m receiving messages from other numbers (standard text and iMessages) but not to register for my bank or nhs apps. Can anyone help before I cancel and move back...

Resolved! Two sims one account ?

Hi. Can you have two SIMs on one account ? Reason: when using 4G for broadband voice calls signal drops to 3G (making internet access effectively u/s). Two sims on the same account would allow for 4G data and 3G calls at the same time with no impact ...

Resolved! Phone stopped making or receiving calls

I am in Cyprus, the phone has suddenly stopped receiving or making calls, when I try to dial out it says dialling which flashes can't hear ringing then cuts off. Tried ringing from another phone doesn't ring or accept the call. The problem holy start...

Resolved! no service

My phone has just decided to have no service so I can make or receive calls... my O2 service is gone?I'm on a contract and everything is fine with that... I've checked the app for problems and all it says is that there is sometimes heavy traffic in m...

Resolved! 404 error on disconnecting non o2 STAC

Hello I am trying to use my STAC code from Vodafone to cancel my previous contract with them due to being a new o2 customer. I’ve never known it to be so difficult to do this. I’ve filled out the form on o2 site and when I submit it, it goes to 404 e...

Resolved! Poor data signal

Hi,o2 network status checker says there are no issues.However, no 4g signal to sim in 4g router and also no 4g signal to phone sim.Can the network status checker be wrong?

Resolved! Apple Watch purchase for partner

I am wanting to purchase the Apple Watch 7 for my partner - I wish to make the payments. Can I do this?

Resolved! I want to pay my phone bill

I want to pay my phone bill

Resolved! Charged Twice

I have just discovered that I am be billed twice for the same number, trying to through to O2 but a complete nightmare. They are great at taking money but the support is a shambles. Does anyone know what the best way forward is?

Resolved! HALF sim

I have recently started a new O2 contract and upgraded my phone. Today I have received this email"Hi John, Thanks for shopping with us – we hope you’re happy with your recent order. We’d love to hear what you think of your PAY MONTHLY 5G TRIPLE HALFS...

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