Get tech support for your O2 issues

Resolved! extra charge for voice mail

I have just received my first O2 bill and I have been charged extra for a 'voice call' I would like to find out what and when the call was and who to, as I have not used any premium etc services. Whether I try to identify this call or to speak to ,or...

Transferring data to my other phone

How do I transfer mobile data from one phone to another

Resolved! Signal or phone, can't get reception.

Since I joined O2 last year I have had reception issues. I was previously living in Torquay and was told the issue was the network was overloaded. I lost work and missed important NHS phone appointments and due to my health issues I need my mobile to...

No 5G after contract upgrade.

Wondering if anyone has come across this issue and managed to get it resolved. I upgraded my O2 contract from a pay monthly to a 24 month contract yesterday and for some obscure reason I can no longer get 5G signal on my device. I am only allowed to ...

Resolved! Ending contract early

Hello, I am looking for some help/advice. I am living in another country until July/August time and I am half way through a contract with O2. Now as you may understand I do not want to be paying for an airtime bill that I am not using so I wanted to ...

Resolved! Unblock my sim

Hi my phone was recently stolen but I got it back, how do I get it working

Samsung s21 5g overheating

Hi I hope this is the correct place for this? My phone has been overheating whilst not in use and I have started experiencing problems with the phone.I've closed all apps and done the device care and all is good. Ran a virus scan and that's clean too...

Resolved! Roming

I can’t make roming call from Thailand to uk

Contacting o2 customer support

Tried to call o2 customer service number and i'm keep getting info that they are closed today.... despite that the posts are saying they are open from 09:00. I'm abroad and can't use my phone - been trying to resolve this since 20/12/2021 !!!!!!! o2 ...

Resolved! 5g Sim Card

Why can't I get a 5G sim card for my s21 ultra? Been into shop who told me to go online and then called abs awoke to someone who says "they can't give out 5g sim cards unless you are buying a phone or on a sim only payment".... I am happy with my PAY...

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