Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! pac code

some one has stolen my number 4 time i got it back today then tonight i have received 2 text messages from lycamobile saying your pac code has been acceptedi have not requested this transfer how do i stop my number going again

Resolved! Help!

I recently received an iPhone X from O2 with a new sim, the sim has been active for over 24hrs but I cannot make calls, it just cancels the call….can anyone tell me how to fix this please????

Unlimited Internet speed

Who can explain me that O2 which is 99% Uk network cover have trouble with Internet speed. Normally i know that O2 is block my mac address to save their energy. That is impossible i have 2 sim cards from o2, and one is working perfectly another one o...

MB89 by Level 1: Joiner
  • 2912 Views
  • 7 replies
  • 0 kudos

Resolved! No data - 3G or 4G

Hi, I have had no 3G or 4G working data all day. Have followed all steps of turning phone off/on, resetting network settings etc and no luck. my wifi is also currently down so I have been relying on my mobile data which should be working. I called O2...

Tx by Level 1: Joiner
  • 1994 Views
  • 1 replies
  • 0 kudos

Resolved! Cost of usage outside europe Travel to Qatar

I need your help on this. What is the best method to stay connected whilst in Qatar (buy local SIM maybe). Seems O2 have failed to help me with this situation. Any experienced travels out there?

Ratbag by Level 1: Joiner
  • 4239 Views
  • 2 replies
  • 0 kudos

Resolved! Roaming

Hello I’m in Ireland at the moment and my phone says it’s connected to EIR Mobile 3G. However when I try and access, for example, what’s app, it says no data. Any ideas please? I have an Apple phone.

Wes2 by Level 1: Joiner
  • 700 Views
  • 3 replies
  • 0 kudos

Resolved! Error message sending short texts

I am on Pay as You Go and recently have been unable to send text messages to numbers such as 60110 ,81025.the error message I get is SIM1- error 42 ( seems to add +44 to the number)Assistancee much appreciated to a non techie like me

spitfire by Level 1: Joiner
  • 1663 Views
  • 2 replies
  • 0 kudos

Resolved! Sim activation

Hi there I have just received my new phone and sim today and I am unsure on when my new sim will be activated as it’s been about 5/6 hours and I am still unable have any signal on my phone and my old sim is still active

Emma-jane by Level 1: Joiner
  • 441 Views
  • 1 replies
  • 0 kudos

Resolved! Network Issues

HI can you check for network issues in DN4 9GA & DN4 9BH. I have had issues with calls all day and had calls from my emergency dentist and had to keep calling me back. Also my 4G has now gone this is also the same on my daughters Tesco mobile on O2. ...

NH1996 by Level 1: Joiner
  • 1502 Views
  • 5 replies
  • 0 kudos

Resolved! Iphone XS Max - cannot hear callers but they can hear me

Recently when callers ring me, I cannot hear them but they can hear me. When I make a call, I cannot hear the ring tones or the callers but again they can hear me My speakers work, facetime works ok, its just cellular I have spoken with Apple and tri...