Get tech support for your O2 issues

Resolved! Trying to pay off my settlement amount but need code

Hello, my phone is broken so have decided to pay off my device plan and start a new plan however the link ive been sent via email requires a code (code has been sent via text message to my mobile phone, which I do not have access to as my phone is br...

Resolved! Delete a device window won't close.

Good morning all, I have a problem with my o2 account page. When I log in I get the window open asking if I want to remove this device and no matter how many times I click on " no I want to keep this device" it won't close and keeps asking the same q...

Resolved! Cancel my O2 during cooling off period for new account

I wish to cancel my membership of O2. I am within the cooling off period for a new membership. I have not inserted the O2 sim into my phone. I signed up by virgin mob and was told I could cancel any time during cooling off period. I wish to cancel NO...

Resolved! No service at all no bars no internet

Hi, my phone is showing no service no data and works fine for internet and everything else, I have tried all the online steps nothing has helped. And also tried a different phone and the sim doesn’t work. Can this be looked into I am fuming, i have s...

Resolved! Switch off voicemail

Please please please tell me how to turn off my voicemail. I’m being stalked and I can’t take getting any more messages

Resolved! New phone new sim

I’ve upgraded my Dad’s iPhone (my account - I pay). We’ve also got a new sim. Do we put the new sim in the new phone before syncing them and will the new sim have his old number? Thank you

Resolved! Connecting to networks in France

I can't connect to any networks in France. Have tried all the fixes I could find but no luck. Can anybody help? Anybody else having similar issues? CheersDan

Resolved! Retrieving old text messages

I was sent some photos through a multi media message in Oct 2020 and I forgot to save them onto my phone. I cannot find the message now, can I retrieve it in anyway?

Resolved! Unwanted calls from Ghana

Some advice please I’m getting multiple calls from Ghana. My phone rings just 3 times and stops. I block the caller on my IPhone but it just rings again from a different number. I’ve received in a week or so over 50 calls from different numbers

Resolved! Volt

I'm confused. I have been with both o2 and Virgin Media for many years. Looking at the renewal of our Virgin Media package recently I came across 'Volt'. Initially I was told by Virgin Media that I could take their Volt Package, including the o2 sim ...

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