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Forum Posts

Resolved! Wi-Fi calling

I’ve recently switched networks to O2.I’m trying to enable Wi-Fi calling, something that was automatically enabled on my previous network.When I toggle ‘on’ - I get the following message:‘To allow Wi-Fi calling on this account contact O2’Then it take...

MG84 by Level 1: Joiner
  • 851 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung J3 2017 storage

My Samsung Galaxy J3 (2017) has just 16GB storage. The phone reports it's full at 15.6BG. Storage analysis shows 4.6GB of Applications and about 5MB of other stuff (Documents, Images, Videos and Audio). That leaves more than 10GB of storage apparentl...

ramasaig by Level 1: Joiner
  • 3814 Views
  • 2 replies
  • 0 kudos

Resolved! AirPod Pro water damage

Hello, i have some AirPod pros that I pay for monthly, unfortunately like most products that encounter daily use, I was using them when cleaning and one fell in the bottom of the shower tray that had about an inch of water in.I panicked initially bec...

Google account password changed

Hi allCan a data transfer to a new phone done instore cause a google account password change?Just happened to me when buying a new phone for my wife. Her phone and mine are linked to the same google account. I cannot think of any reason other than sk...

Priesy by Level 1: Joiner
  • 1991 Views
  • 14 replies
  • 0 kudos

Resolved! Sim swap / wifi calling not working

Hi - I requested a SIM swap last night and got the security text and next text setting things up but I'm still waiting for the swap to come through. In the meantime I've been trying to enable wifi calling but it says I need to visit the O2 website to...

kmt by Level 1: Joiner
  • 1259 Views
  • 3 replies
  • 0 kudos

Resolved! New to O2 - no service

Hi.How long does it take for a sim swap? I've just moved to O2, registered my existing number/PAC code in advance, received my new Sim card and started with the O2 temporary number. After 1 day it has stopped working and I expected the ported old num...

Chrisww by Level 1: Joiner
  • 680 Views
  • 2 replies
  • 0 kudos

Resolved! Wifi Calling

Ive just moved to O2 and opened a monthly sim contract. My phone is a Samsung Galaxy S7 Edge and i cant fjnd any way of enabling wifi calling. It's not on the connections menu. Its vital I can get this enabled due to health reasons that mean i need t...

Wendy23 by Level 1: Joiner
  • 602 Views
  • 2 replies
  • 0 kudos

Resolved! Security concerns and hacking and now i have no services???

after countless efforts to prove to o2 that no matter what i do to change my apple id passwords etc i am still being hacked. ive just had 3 emails where it states ive applied for things when i havent. it will not let me ring these companies as my ser...

ByrneNJ by Level 1: Joiner
  • 522 Views
  • 1 replies
  • 0 kudos

Resolved! emergency calls only

I'm getting a message across my phone that emergency calls only, my bill gets paid out of my account and it's up to date, is there a network problem or something else.

Oldashell by Level 1: Joiner
  • 555 Views
  • 1 replies
  • 0 kudos