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Forum Posts

Resolved! Disney+ on phone only ?

Hi,I’ve just recently joined o2 and have been given the option to choose 6 months free Disney+ .my question is I already have a Disney+ Subscription for our tv.could I cancel that subscription and take advantage of 6 months free or will this offer on...

StuMill by Level 1: Joiner
  • 1066 Views
  • 2 replies
  • 0 kudos

Resolved! Calls

I'm having issues with my S21 I'm not receiving calls but I keep getting missed call notifications how can I sort this out without restoring to factory settings

Brammer90 by Level 1: Joiner
  • 786 Views
  • 3 replies
  • 0 kudos

No signal and NO WIFI CALLING

I'm fustrated again with O2 service.Currently my area has network issues , how for no idea O2 network doesn't advise.O2 advice use WIFI calling, can't be O2 doesn't allow use of my landline broadband connection.I have a Pixel 5 set to use WIFI callin...

saabw1 by Level 1: Joiner
  • 757 Views
  • 3 replies
  • 0 kudos

Resolved! Loss of signal

I normally have signal at home but for the last few days I’ve not had any phone signal so can’t receive or make calls. I’m relying on wifi calls for mobile to mobile but this isn’t an option for landline calling. When I’m out and about I have no prob...

Andyharb by Level 1: Joiner
  • 890 Views
  • 5 replies
  • 0 kudos

Resolved! Service

I'm currently away in the US on holiday and I can't get any service. I've spoken to an o2 employee before arriving here as it keeps happening whenever I'm abroad. They said they had fixed it but still no service. What can I do to solve the issue as I...

Rach9 by Level 1: Joiner
  • 725 Views
  • 1 replies
  • 0 kudos

Resolved! My number hasn’t transferred

Joined 02 on Wednesday the 23rd Feb used the online form, gave my PAC number at time of joining but my old number still has not been transferred, it’s now Sunday 27th why hasn’t my number transferred?

Memi by Level 1: Joiner
  • 766 Views
  • 1 replies
  • 0 kudos

Resolved! Email incorrect

When I joined O2 my account was set up using an email address that wasn’t right. I’ve since been back to the store to give them my correct email address. The problem now is there are two email addresses in my name and the wrong one, which hasn’t been...

Tel1962 by Level 1: Joiner
  • 606 Views
  • 2 replies
  • 0 kudos

Resolved! Refresh and trade in

I have just upgraded to the Samsung S22 Ultra, and arranged a tariff reduction for my Samsung S20+ 5G, which I have 14 days to return. After ordering my new phone I was informed it was out of stock. What happens with my tariff reduction if my newphon...

Zimby by Level 1: Joiner
  • 499 Views
  • 1 replies
  • 0 kudos

Resolved! Air Pods not working

HiI've got a pair of Air Pods through O2 and they worked fine (had them since June) until today. Now, only the right pod works and the left is completely dead regardless of both pod and case charge status. How do I contact O2 to work out getting them...

cm1983 by Level 1: Joiner
  • 1056 Views
  • 1 replies
  • 0 kudos