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Forum Posts

Need assistance with bill and missing handset

Got contract which we I shouldn't have been able to because my driving licence was snapped in three pieces, ex partner took handset and gave me sim , she refuses to pay her bill or answer messages to pay, I have been forced to cover it for a year but...

Blue75 by Level 1: Joiner
  • 274 Views
  • 1 replies
  • 0 kudos

NC1SA1967 will expire

Can someone tell me what NC1SA1967 is all about as I got a message telling me that it will expire on the 1/10/2024. What is it? As I have no idea what I have to do to sort this problem out. I don't even know what department I should be looking in.

Dibble201 by Level 1: Joiner
  • 640 Views
  • 1 replies
  • 0 kudos

Unlocking a device

Hiya! I’ve recently noticed my old iPhone X is locked to O2. I’m trying to unlock it but I changed the o2 SIM card to Tesco so I can’t unlock it. Any way I can unlock it?

Armin by Level 1: Joiner
  • 444 Views
  • 3 replies
  • 0 kudos

Code 14

Hi there please could you help me I had to reset my Apple Watch and now when I go to try and connect it the the mobile data it comes up with error message code 14. I have called 202 but not having any luck.

hetal1 by Level 1: Joiner
  • 326 Views
  • 1 replies
  • 0 kudos

Balance

I have £26 on my balance but my data has ran out. How can I use my credit balance to get a new data bundle without topping up more money?

Thomas271 by Level 1: Joiner
  • 223 Views
  • 1 replies
  • 0 kudos

invalid warranty

Hi there!on the 5th of April of this year i purchased a samsung flip (my first big purchase!) unfortunately yesterday it broke, at first i noticed some dead pixels where the fold is and decided to put it away to take to the shop to make sure it wasnt...

YJM22 by Level 1: Joiner
  • 335 Views
  • 1 replies
  • 0 kudos

SIM Swap not available?

I upgraded my airtime plan as my contract was about to expire. Plus, bought a new iPhone and wanted to add it there as eSIM. On the MyO2 app, the sim swap section shows as unavailable. Attached screenshot. is there an outage overall on this service o...

Sptz87_0-1727532242493.png
Sptz87 by Level 1: Joiner
  • 818 Views
  • 3 replies
  • 0 kudos

I can't make calls

Hi there, good morning . I've activated my sim on this phone but i can't seem to be able to make any phone calls as it doesn't ring like when the call goes through and it disconnects immediately . How could I handle this issue?