Get tech support for your O2 issues

Latest Android update has broken Call over Wifi on Sony Xperia 1 ii

Since my Sony Xperia 1 ii ran an update a couple of days ago it has refused to make calls over wifi. As we have zero mobile coverage where we live I rely 100% on Call over Wifi so my phone is currently just an expensive web browser. This has happened...

Resolved! Visual Voicemail cant update visual voicemail

Hello I was ported to Virgin Media O2 a few days ago and since then, whenever i go to Voicemail, it says "Cant update visual Voicemail" I have a Google Pixel 6, is it not compatible? Thanks

Resolved! McAfee "Extra" product code activation

I'm unable to find anywhere on the McAfee app to use the activation code for the years free subscription with my new phone. I have 13 days left to complete this or I assume I shall lose the extra. Does anyone have a way to activate the "Extra" on the...

Resolved! Cancel Disney plus and Amazon prime free trials

How do I cancel my Disney plus and Amazon free trials?

Resolved! Whatsapp Scam

Hi,I have clicked on a link in whatsapp that is a scam. What should i do and how do i safeguard my identity??

Resolved! Can receive but not make calls in Norway

I arrived in Norway last Friday, got the welcome to Norway message and mobile data. But I cannot make calls. I have spoken to o2 a few times and reset my network, removed my sim and put it back, all to no avail. I am continuing onto Other parts of Eu...

Resolved! Not received extra £250 after recycling my old phone.

Hi, I have received payment for a recycled device (£2) when I upgraded to my Samsung Galaxy Z Fold 3 but have not received the extra £250 as I was advised. Can you help,many thanks Michael

Not receiving authorising Text Messages/OTP’s after porting to O2

I ported recently from LYCA to O2 on 15th March, since then I am not able to receive any authorising OTP Text messages. Called customer care multiple times but none worked so far. Normal text messages from friends and family are fine but anything fro...

Resolved! 3G Active But No Internet Access in Austria

I’ve just arrived in Austria on a short trip from the UK. Received the usual O2 text letting me know I can use data abroad as usual but despite having a 3G signal I cannot get any internet access other than through wifi. All data roaming etc is switc...

Resolved! Disney plus

Appear to be being charged on both my tablet and mobile for one subscription. I cant cancel one or either at Disney plus, it brings me back to the o2 website, And i cant find a help topic.

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