Get tech support for your O2 issues

Resolved! O2 eSim not working

Hello,I have Pixel 6 - have both a physical O2 sim and an O2 esim. Last night my O2 esim stopped working but my physical sim still works. There is no signal on my O2 esim. When I try to "Choose Network" it says "Disconnected" and doesn't provide a li...

Cannot make calls on iPhone 12 pro

I cannot make calls on my iPhone, it shows “call failed” when trying to make a call. I can send and receive text and imessage, browse the internet perfectly fine. When any one calls me their number comes through as “unknown”. Anyone know of a fix for...

No access to my SIM card and I need a PUK code

I'm getting a message saying I can't access my SIM card and I need a PUK code. This has randomly started. Please help me - how do I get a PUK and why has it suddenly started asking for this?

Not able to make outgoing calls and all incoming call are coming in as unknown

I am currently unable to make outgoing phone call on my iPhone 13 pro max and any call I receive are coming up as unknown even though I have there saved onto my phone. It has been like this over the last couple of day. Could someone please help.

Resolved! SMS error 69 problem

I have been unable to send SMS msgs for a week now is there some problem with the network in the Sheffield area.

Multiple problems with Iphone 13 pro max and o2

Is anyone else out there experiencing issues with O2 and the I phone 13 pro max. Ive had mine for 4 weeks now and it has never worked properly. Variety of issues. Spent hours in shop, on the phone and online and the tech guys have been looking at iss...

Resolved! Transferring my number

Hi, I have just changed to O2 from EE. I put my new SIM card in today and am on a temporary number.I had a PAC number from EE which I gave to O2 and am wondering when my phone will work with my old number?

Resolved! Unknown number in my own profile which sent a text in my name but was NOT from me - unable to delete

Hi - recently noticed an unknown mobile number under my own profile which was selected as main number with mine shown as a default one. I tried to select my number as main one then delete the unknown one but it wouldn't let me. It had also sent a tex...

Slow Internet in the Bolton area

Hi O2, can you advise when the Internet issue will be fixed in the Bolton area.Website been saying the below since I join O2 in Nov 2021."Our Network can get busy in this area.This means your data could be slower than normal. We’re sorry about that. ...

Resolved! Strangers calling me saying they have a missed call from me when I haven’t called them

Hi I have twice recently had people who I don’t know call me and say they have missed a call from me. The first time, the outward cal that I didn’t make even appeared in my phones call history - it was sat on the coffee table so i know I didn’t dial ...

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