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One Time Payment texts not being received

Hi please could I have some help. I have ported into O2 from 3 and am not receiving one time payment texts. I am using an iPhone and checked the number in settings which is correct. I have also phoned customer services and they insisted there wasn’t ...

Rmc by • Level 1: Joiner
  • 2911 Views
  • 16 replies
  • 0 kudos

Resolved! Roaming

I’ve just arrived in Italy and can’t seem to connect to mobile data. I have tried various providers and restarted phone with no success. I can’t call O2 as no signal any ideas?

Syme18 by • Level 1: Joiner
  • 659 Views
  • 2 replies
  • 0 kudos

Resolved! My phone is not picking up mobile network in usa

Hi. My Sony Xperia 1 II is not connecting to any cellular network in usa. I've tried switching it off/on multiple times, disabling/enabling fight mode, disabling auto network selection and forcing it to connect to a network. I've got roaming on, trav...

DS8642 by • Level 1: Joiner
  • 5228 Views
  • 7 replies
  • 0 kudos

Resolved! WIFI CALLING

As I have been bullied by the O2 Roaming Police I have decided to switch off my Mobile data having used 5GB out of my Unlimited Data Plan in a month. Apparently thats not fair use although the website says we can use up to 25GB.So I'm doing everythin...

Can’t connect to network error

Hi I have turned phone on and off , reset all network settings, reset my iPhone X, updated software but keep getting the error cannot connect to network even though 3G shows. What else can I do as I am unable to use my phone currently unless on WiFi

ST6 by • Level 1: Joiner
  • 1058 Views
  • 3 replies
  • 0 kudos

Resolved! How do I upgrade to a 5G PAYG SIM?

I would like to upgrade to a 5G PAYG SIM from a 4G PAYG SIM, whilst keeping my current phone number. Can someone please advise on how I can do this? Thank you.

Wrong phone number in O2 app

Wrong phone number in O2 app should be xxxxxxxxxxx [Mod edit: Please do not post phone numbers on the public board. Thanks!]

BobN by • Level 1: Joiner
  • 485 Views
  • 2 replies
  • 0 kudos

Resolved! Emergency contacts

I’ve just moved to O2 and since changing over from virgin mobile I am unable to receive calls from virgin two of which are my emergency contacts both ways.I haves spoken to support numerous times, had phone resets and even ended up with my sim being ...

Lupylee by • Level 1: Joiner
  • 350 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch plan

Hi I’ve just joined o2 I pre ordered the new iPhone 13 pro max alpine green I already have an Apple se Watch which is a cellular version but I’m unable to add a mobile data plan to it I get the message call 202 quoting reference 10 I’ve been calling ...

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