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Resolved! Lost all network connection, porting old number over.

Hi,I have recently taken out a new contract with O2 and requested my old number to be ported over from EE last Saturday. I received a text today saying it could not be done last Sunday/Monday as I assume the Bank holiday affected this. However I was ...

Paul48 by • Level 1: Joiner
  • 2728 Views
  • 3 replies
  • 0 kudos

Resolved! Network

The phone mast as been down for nearly a week so I get any form of compensation consider I’ve been with you years and am I very good customer

Resolved! My data won’t work and I can’t make calls

I can’t make any outgoing calls and my data won’t work either. I have turned my phone of and back on again and tried the SIM card ect but had no luck

Sophie341 by • Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Resolved! Voicemail - number of seconds before it picks up the call

HiHow do I change the number of seconds before voicemail picks up a call? I have tried **61*901*11NN# and then pressing call and also sending via text without success. Voicemail still only allows 15 seconds. (also tried **61*901*NN# and sent that bot...

Art1 by • Level 1: Joiner
  • 1782 Views
  • 7 replies
  • 0 kudos

Resolved! No signal after porting

Hi I switched providers to O2, provided my PAC and put my new sim in when it arrived. The switch did not happen for a couple of days and I did not have access to my phone number. I spoke to customer services who said the porting was scheduled for tod...

FD6 by • Level 1: Joiner
  • 5857 Views
  • 2 replies
  • 0 kudos

Resolved! Trying to activate my "extra"

Trying to click on the activate button for 3 months free audible as my extra. It diverts me to a page that says it doesn't exist any more.

Katie89 by • Level 1: Joiner
  • 561 Views
  • 1 replies
  • 0 kudos

Resolved! Redeeming Apple Music Promotion

I received the promotion for 6 months free Apple music when I recently upgraded my phone. But I do not have a code to enter into the link? Help please!!

KirstyF by • Level 1: Joiner
  • 552 Views
  • 1 replies
  • 0 kudos

Resolved! My o2 account not working

Hi I have not been able to log into the my o2 account either on the app or the website, website dating back soon and/or:We're working on itThis page is unavailable because we're making improvements to our site. We'll have it back up and running as so...

SBR by • Level 1: Joiner
  • 2819 Views
  • 4 replies
  • 0 kudos

Resolved! Calls and Data in Mauritius

Hi, I responded to the text asking for travel to give a daily bundle, nothing happened. I then went into my app to choose the travel plus or whatever it is called. Still no data or calls Im stuck with WiFi access only. What do I do? Thanks

Ksaxton by • Level 1: Joiner
  • 912 Views
  • 1 replies
  • 0 kudos

Resolved! How to transfer an esim to a new iPhone?

I have an iPhone 12 with a SIM and am contacting O2 to transfer to an esim. When it comes to move to a new iPhone how do I move my esim to my new iPhone?ThanksTony

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