Get tech support for your O2 issues

Resolved! Lost phone so sim blocked but phone now returned

Hi. I lost my phone yesterday and reported it lost so the phone and sim were blocked. Someone kindly returned the phone so I rang and asked for it to be unlocked. I have had emails saying I will get a new sim but not received one yet Phone showing em...

Resolved! Data signal terrible

Anyone had any joy with ending a contract due to poor coverage? I used to get ok coverage inside and out, the coverage map tells me not a issue but for weeks I’m often lucky to now get 3G, often nothing, for weeks all I get is, sorry we have engineer...

Resolved! Multiple fake O2 calls.

Within three days I have had seven calls from scammers claiming to be calling from the 'O2 network'. Each time I hang up and block the number and each time they call again from a different number. (Or at least the number that comes up on my phone is ...

Resolved! Samsung galaxy 22 ultra get extra £150 when you buy it.

Hello, just ordered the Samsung Galaxy Ultra 22 and im looking to recycle my old S20 in, and it say I can recycle my phone and get an extra £150 when I order the S22 Ultra but im putting my order number in the promo code for recycling my phone and it...

O2 still not working in Italy

This is the third time I've been in Italy and my iPhon 12 Max hasn't worked. (It works fine in Portugal.) O2 sent me a new SIM before this trip to try, but that hasn't solved anything. I've changed the APN to mobile.o2.co.uk, but it hasn't helped. O2...

Resolved! No Internet from 5g to 4g

So ever since getting my Samsung galaxy s21 with 5g sim network, the 5g works fine but if I'm in an area that doesn't support 5g or where coverage isn't too great and my data drops to 4g coverage. The 4g symbol is at the top bar as normal but I have ...

Resolved! New replacement sim

I have put a replacement sim in a new phone (previous one stolen) and I have not got any network yet? O2 website said it should be instant once phone is set up, which it is. I have tried switching the phone on and off but still no network? I have goo...

o2 not dealing with my fraud report

Hi, my partner has been a victim of fraud last summer. The fraudster pretended to be from Carphone Warehouse and they opened 2 accounts in his name. We reported it immediately and were told a few days later the accounts were closed. Then we started t...

Resolved! Data use in italy

Hi daughter is currently in Italy . Data won’t work she’s re set network info as o2 advised but still nothing . Has got info that says no service ?! Is this possible ?? There must be coverage in Italy ?!? Many thanks

Resolved! New cellular watch assigned to my account - now I can’t make outgoing calls

HiI bought a new cellular watch which I attached to my account on Fridays.Since Saturday morning, I can’t make any outgoing calls, (watch or phone) all incoming calls are coming through as unknown number. I still have data, internet, text messages. w...

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