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No Service

Hello My phone has no service at all. I have dual sim and I use O2 as the primary. Tried calling but the advisor told me to reset my network settings even though I told him it would end the call but insisted he would call me on my EE number but he di...

CCB by • Level 1: Joiner
  • 1439 Views
  • 4 replies
  • 0 kudos

Resolved! Signal

We have 3 family members that use 02 nobody can hear us when they ring,our conversations break up all the time,the other person is with a different company and their not experiencing any issues

Cop by • Level 1: Joiner
  • 821 Views
  • 2 replies
  • 0 kudos

Resolved! Going to the USA

I am going to the USA in May. Will my phone automatically work when I land?

JaneB65 by • Level 1: Joiner
  • 620 Views
  • 2 replies
  • 0 kudos

Resolved! Not ‘subscribed to a mobile data service’

I’m currently in Spain and got the text saying welcome to Spain. You can use your phone like normal at home and so on. But when ever I try to use my data or text I get a pop up saying that I am ‘not subscribed to a mobile data service’ therefore, I c...

LC-2022 by • Level 1: Joiner
  • 2475 Views
  • 1 replies
  • 0 kudos

Resolved! Caller can’t hear me on phone calls

When someone phones me I can hear them fine but they cannot hear me. If I switch over to speaker phone they can hear. How do I fix this

DH2 by • Level 1: Joiner
  • 2435 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone so sim blocked but phone now returned

Hi. I lost my phone yesterday and reported it lost so the phone and sim were blocked. Someone kindly returned the phone so I rang and asked for it to be unlocked. I have had emails saying I will get a new sim but not received one yet Phone showing em...

Sarah291 by • Level 1: Joiner
  • 747 Views
  • 2 replies
  • 0 kudos

Resolved! Data signal terrible

Anyone had any joy with ending a contract due to poor coverage? I used to get ok coverage inside and out, the coverage map tells me not a issue but for weeks I’m often lucky to now get 3G, often nothing, for weeks all I get is, sorry we have engineer...

Resolved! Multiple fake O2 calls.

Within three days I have had seven calls from scammers claiming to be calling from the 'O2 network'. Each time I hang up and block the number and each time they call again from a different number. (Or at least the number that comes up on my phone is ...

EllaJP by • Level 1: Joiner
  • 2180 Views
  • 2 replies
  • 0 kudos

Resolved! Samsung galaxy 22 ultra get extra £150 when you buy it.

Hello, just ordered the Samsung Galaxy Ultra 22 and im looking to recycle my old S20 in, and it say I can recycle my phone and get an extra £150 when I order the S22 Ultra but im putting my order number in the promo code for recycling my phone and it...

O2 still not working in Italy

This is the third time I've been in Italy and my iPhon 12 Max hasn't worked. (It works fine in Portugal.) O2 sent me a new SIM before this trip to try, but that hasn't solved anything. I've changed the APN to mobile.o2.co.uk, but it hasn't helped. O2...

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