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Forum Posts

Resolved! Going to the USA

I am going to the USA in May. Will my phone automatically work when I land?

JaneB65 by Level 1: Joiner
  • 602 Views
  • 2 replies
  • 0 kudos

Resolved! Not ‘subscribed to a mobile data service’

I’m currently in Spain and got the text saying welcome to Spain. You can use your phone like normal at home and so on. But when ever I try to use my data or text I get a pop up saying that I am ‘not subscribed to a mobile data service’ therefore, I c...

LC-2022 by Level 1: Joiner
  • 2456 Views
  • 1 replies
  • 0 kudos

Resolved! Caller can’t hear me on phone calls

When someone phones me I can hear them fine but they cannot hear me. If I switch over to speaker phone they can hear. How do I fix this

DH2 by Level 1: Joiner
  • 2395 Views
  • 1 replies
  • 0 kudos

Resolved! Lost phone so sim blocked but phone now returned

Hi. I lost my phone yesterday and reported it lost so the phone and sim were blocked. Someone kindly returned the phone so I rang and asked for it to be unlocked. I have had emails saying I will get a new sim but not received one yet Phone showing em...

Sarah291 by Level 1: Joiner
  • 728 Views
  • 2 replies
  • 0 kudos

Resolved! Data signal terrible

Anyone had any joy with ending a contract due to poor coverage? I used to get ok coverage inside and out, the coverage map tells me not a issue but for weeks I’m often lucky to now get 3G, often nothing, for weeks all I get is, sorry we have engineer...

Resolved! Multiple fake O2 calls.

Within three days I have had seven calls from scammers claiming to be calling from the 'O2 network'. Each time I hang up and block the number and each time they call again from a different number. (Or at least the number that comes up on my phone is ...

EllaJP by Level 1: Joiner
  • 2157 Views
  • 2 replies
  • 0 kudos

Resolved! Samsung galaxy 22 ultra get extra £150 when you buy it.

Hello, just ordered the Samsung Galaxy Ultra 22 and im looking to recycle my old S20 in, and it say I can recycle my phone and get an extra £150 when I order the S22 Ultra but im putting my order number in the promo code for recycling my phone and it...

O2 still not working in Italy

This is the third time I've been in Italy and my iPhon 12 Max hasn't worked. (It works fine in Portugal.) O2 sent me a new SIM before this trip to try, but that hasn't solved anything. I've changed the APN to mobile.o2.co.uk, but it hasn't helped. O2...

Resolved! No Internet from 5g to 4g

So ever since getting my Samsung galaxy s21 with 5g sim network, the 5g works fine but if I'm in an area that doesn't support 5g or where coverage isn't too great and my data drops to 4g coverage. The 4g symbol is at the top bar as normal but I have ...

Sean97 by Level 1: Joiner
  • 3913 Views
  • 2 replies
  • 0 kudos

Resolved! New replacement sim

I have put a replacement sim in a new phone (previous one stolen) and I have not got any network yet? O2 website said it should be instant once phone is set up, which it is. I have tried switching the phone on and off but still no network? I have goo...

Jul by Level 1: Joiner
  • 676 Views
  • 3 replies
  • 0 kudos