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FRAUD AND TERRIBLE SERVICE

Someone please help me!! On the 23rd May I noticed that someone has taken out an IPhone Pro13 under my account! I reported this to O2 IMMEDIATELY, they advised me to call my bank and cancel my direct debit. She also assured me that as O2 is experienc...

Not receiving calls from EE numbers following a port

So, July 10th my partner and I changed from EE and Three to go in to a joint contract as both of ours were up and O2 have EU roaming still. My Three number ported correctly however my partner who came from EE did not. She can still not receive any ca...

Resolved! Moved Home

Hello, I moved home in March 2022. I have very poor signal and very patchy and slow 4G at my new home. The property is being renovated so I have no internet set up yet to use wifi calling etc. I am wanting to upgrade my phone early, in contract until...

Resolved! Cost of repairs

Hi, could someone advise rough cost to repair microphone on iPhone 8 please?

Resolved! Esim

Hi. Can anytime tell me the problem between 02 and Samsung please. I was told on phone to o2 that esim connectivity would be OK between my Samsung galaxy note 10 plus and my Samsung galaxy watch 3, however I both into o2 shop and was told it can't be...

Resolved! Phone network connection

My bill started from the 17th June, however today is the 22nd and I am still not connected. I was supposed to be transported from Vodafone to O2 today, My phone has been off all day and I am still not connected. I have a message that says 'Sim not pr...

Resolved! Signal

It seems O2 have cancelled my current sim before my new one arrives later this week!! Totally stuck!

Call issues

I can make or receive calls from my phone as of this morning?

Data

Hi I’m abroad could you please let me know why my data ain’t working?

Resolved! Moving number to o2

Hi I bought a pay monthly sim over the weekend. Sim arrived Tuesday but do I have to wait until my current network stops working before I put the new SIM card in. On my o2 account it’s still not showing my old number, just the new o2 number. Should t...

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