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Have credit and bolt on but cannot text or call while abroad

I have £7.82 in my account, have a travel monthly bolt on. However when i try to call or make a text it instantly gets rejected. I have 4g reception. I cannot even call 202 and it rejects. I specifically chose o2 due to it's roaming policy but now i ...

Resolved! Confirming new orders

Yesterday I upgraded on all my contracts, the agent told me he would send links for me to click to confirm these orders, however, the links don’t work and I can’t find where to do this on My 02

Resolved! No network

Since day 1 of my contract i have had 0 signal, occasionally it will flash 1 bar but pretty much constantly says not registered on network, i have raised this issue with o2 and told the same lie each tine "a mast in your area is down" ino this is a l...

Resolved! Help

My daughter has had no signal for ages says no sim There is a sim Anyway got a new sim, but can't swap as it has to send s txt and obv can't get a txt as no signal... How do I sort this out?

Resolved! Unbelievable to get PAC

I can’t get my PAC number after texting 65075 for the past 2 weeks it just says “unable to process your request please try again later”. There is also no way of calling a human and sorting this out on your service. Unacceptable

Resolved! Temporary Bolt On

I paid for an additional 4GB bolt on as I’m in holiday a broad. It was acknowledged and is valid from 24 June to 4 August 2022. However I now have run out of my monthly allowance and the bolt on has not kicked in so I’m without data since yesterday f...

Can’t make calls in europe

I don’t seem to be able to make or receive calls in Europe. Data roaming turned on and phone connects to network and can receive data.

Resolved! Upgrade issues -help

Hi I upgraded my phone to a table - I pad pro, stupidly not knowing I would not be able to use my phone a longer. The sim I upgraded was in an I phone 11 phone which is still in control tract. The phone is not working at all now, I have returned the ...

UNABLE TO CONNECT TO 3G or 4G in GERMANY

I recently spent a week in Germany and was unable to connect to 3G or 4G. Why is this?

Resolved! Data - this information not available…..

For weeks now, when I check my data usage on the app or the webpage all I get is info not available. Before that it was showing as zero used even though I know I had used a lot. I phoned customer services and they said there was a system glitch since...

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