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Forum Posts

Resolved! Change of tarriff

Changed tarriff midweek and received new sim today - do I have to use it. Thanks

Resolved! Struggling to replace my damaged sim

I called the support number because my sim is damaged and I want a replacement with the same number and I was told to replace my damaged sim I need to answer security question which was what is the balance on my phone, I told her I don't know and I f...

rickxxuk by Level 1: Joiner
  • 584 Views
  • 1 replies
  • 0 kudos

Resolved! Change address

I've tried to change my address but it won't give me the option to send for or enter a code. Unsure how I can do this.

DazzaH90 by Level 1: Joiner
  • 462 Views
  • 1 replies
  • 0 kudos

Resolved! wifi calling

How do you enable wifi calling? when I switch it on on my phone I get a link to contact 02 and/or go to the website. But nowhere does it say what you actually need to do to "enable" the service

Resolved! Sms

When I send a sms message it says not delivered but the message is delivered

Cotonou by Level 1: Joiner
  • 487 Views
  • 1 replies
  • 0 kudos

Keeping my old number.

I am absolutely exhausted with speaking to customer services representatives on the phone and via chat and getting absolutely nowhere! I ordered a new phone over 10 days ago. Whilst ordering my phone I was asked to enter my PAC code if I wished to tr...

Ck26 by Level 1: Joiner
  • 2529 Views
  • 9 replies
  • 0 kudos

SIM PIN - how do I set one on my new SIM?

More info (Highlight to read)Just joined O2 from a rival. How do I set up a SIM PIN (Galaxy S20 & Android12)? Googling suggests Settings>Biometrics & Security>Other Security settings>1st option Set SIM PIN. My problem is that, under Other Security Se...

P01r0t by Level 1: Joiner
  • 527 Views
  • 1 replies
  • 0 kudos

Resolved! PAC Code for xxxxxxxxxxx

Hi can you send me a PAC Code for my daughters phone please as she is working now and has bought her own phone with a different supplier [Mod edit: Please do not post phone numbers on the public board. Thanks!]

Drew5 by Level 1: Joiner
  • 692 Views
  • 1 replies
  • 0 kudos

Resolved! Top up sim card

Hi I cannot top up my other SIM card 

Steve71 by Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos