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Resolved! SIM Swap Still Not Working.

I was wondering if anyone had any advice as to anything that I could do to fix a SIM Swap that still isn't working? I created a SIM swap request 36 hours ago and (despite calling O2's Customer Service line, as well as going in to an O2 shop), nothing...

Resolved! Upgrade

Hi I am just wondering I am looking to upgrade my contract to ipad, will I still still keep my original phone sim contract or will that disconnect

Susan7 by • Level 1: Joiner
  • 529 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong address for new phone no house number

I’m very concerned as when I tracked my parcel on dpd app there is no house number in my address, on the o2 app/website it displays my house number.my parcels due to arrive tomorrow.

Resolved! Switching on Wi-Fi call on my O2

Hi, I want to switch on Wi-Fi call and are being directed to My O2 Device details but there is no such menu item in my account.

AJDodds by • Level 1: Joiner
  • 1392 Views
  • 7 replies
  • 0 kudos

Resolved! Tablet

Does my tablet have some charge so I can turn it on

Resolved! Can't change my personal details before claiming Gift Card

My personal details when trying to submit info for a Gift Card are outdated.I want to update them but:1. Name fields are greyed out. They look incorrect on the claim page but they are correct on my personal details section of My 02, so I can't fix it...

Resolved! Internet issues in Torbay

For the last few months there has been internet issues on my phone in Paignton and Torquay. It is so bad nothing loads on my phone using the internet. My husband is on o2 and has the same issues. When will this be fixed as we are so annoyed by this a...

Larmank by • Level 1: Joiner
  • 767 Views
  • 3 replies
  • 0 kudos

Sim swap outage - contract implications

Currently without use of my O2 services owing to the sim swap outage, and I understand now that it's unlikely to be fixed by Friday. That's a real shame, given that I rely upon my O2 sim for work etc., What is the impact of this 7-day loss of service...

Snudge88 by • Level 2: Apprentice
  • 1173 Views
  • 4 replies
  • 0 kudos

Mobile data not working in EU

I am in France but my mobile data isn’t working even though it is switched on. Any ideas how to get it to work? It usually works in other EU countries.

AdamBS by • Level 1: Joiner
  • 1622 Views
  • 6 replies
  • 0 kudos

Resolved! Need help with topup with O2 Voucher from N. America

I am in N America and bought an O2 PayasyouGo sim earlier this year (May 2022) while visiting UK.Have returned to N.America but will be visiting EU again in August 2022. My balance is currently at 0.00.I purchased an O2 top-up voucher but am unable t...

JulianS by • Level 2: Apprentice
  • 1410 Views
  • 5 replies
  • 0 kudos
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