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Resolved! Frustrated with O2

So I had my phone stolen with my long standing number. Spoke to customer services who said the could put a block on it and that I could have a new phone and new sim with same number. For a week now I have been trying to get service. Today I went into...

Resolved! Phone rings but doesn't go to voicemail

Hi I have just got a new sim from 02 for an existing contract I've got so that I can take it out of an old Samsung (not smart) phone to put in an iphone 6. It works ok in that you can call it and it rings, receives and sends texts etc BUT the phone d...

Resolved! Access to Internet when not on Wifi

Had my phone stolen on Wednesday. Got a new sim which was activated on Sunday. Phone is now working but cannot access the internet when not connected to Wi-Fi. Have checked on data roaming, reset multiple times but nothing doing. All other functions ...

Resolved! Phone charger

I recently sent a message asking about a phone charger and you said you don't normally send out with new phones. I have a Samsung galaxy tablet charger is this suitable to use Thanks

Resolved! Top uo

Won’t let me top up abroad keeps taking my money but money not going on

Data coverage in York centre

Hi, for as long as I can remember the centre of York has suffered from a lack of data capacity - a perception shared by every O2 customer with whom I've spoken and confirmed by your network issue map which describes the area as constantly busy. I'm o...

Resolved! Can receive but not send text messages - "error 0"

Device is a Samsung S20e. As the title says, I can receive but not send text messages; every time I try, it says "can't send message with O2 - error 0". I've tried rebooting the phone and using a different SMS app. Any ideas?

Resolved! phone has been cut off

Hi I'm looking to get some help with my phone as its been cut off I don't mind that as I knew it would happen (my bills not been paid yet but I have phoned twice and let them know when it will be paid and I was assured I could just phone up and get m...

Resolved! Sim verification code not recognised

I have joined o2 and am activating my sim. You sent a verification code to my phone and I entered it on the website but the system says it's invalid. Please help!ThanksSue

Resolved! Full 4g signal but no internet

When I’m in areas with a good 4g internet signal showing on my phone I’m unable to get online. Whatever site I try to go to it tells me the server isn’t responding. My son is on o2 and gets online in the same places no probs. It’s driving me insane b...

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