Get tech support for your O2 issues

O2/EE not routing email data traffic properly on 4G, issue stops at Lumens.

Hi, I have loads of customers now who can't use email when connecting to the Internet via O2 and EE. This is across various devices from iPhones to PC's running Outlook. All work fine when using a different ISP/WiFi and has been happening since aroun...

Resolved! Poor Network Signal

Hello, last year May, O2 had some issues with the cable/mast in my area they were working on for few days, during this time the signal in the phone was very very bad. After the issue with the mast/ cable was fixed, the signs on the 2 phones we have r...

Resolved! Phone Keeps Turning off

My iPhone 12 which was new in November keeps turning off and then sometimes doesn't turn on for ages or sometimes turns on then off again and sometimes works for a while before shutting off again. I have reset the phone but it has made no difference....

I have stopped getting notifications when I receive new emails, why is this

I have stopped getting notifications of new incoming emails. All setting are set to receive sound notifications, but I don't get any. Why

Phone off for a week and lost Visual Voicemail and no Whatsapp Messages have come through

Hello I was away last week so left my phone switched off. It's a work iPhone 7. When turning it back on I notice that I no longer have visual voicemail and no Whatsapp messages have delivered for this period, I've sent a message and it arrives now. I...

Resolved! Imie

Bought a device from somebody that got it from music magpie and didn't pay the bill now the phone has been barred and I need to know if there's anything I can do The phone is blacklisted due to nonpayment can't get hold of who I bought it from and ha...

Resolved! International roaming

I have unlimited data on my pay monthly I’ve been in Croatia a week and have been roaming perfectly well until today and now I can’t get anything it just went dead. Can only use my phone on WiFi no network at all where I had network before. I was tol...

Failed porting

Hi All,Can someone from o2 help with this problem. The wife bought a new phone on contract and got the pac code from EE and setting up porting her old number across from EE . This was supposed to take place on the Friday 12th August . The EE SIM went...

No network

I’ve had no network at all this week at home and can’t make it receive calls or text messages. I can only use messenger or internet when connected to Wi-Fi.

Phone signal quality

My husband and I both have O2 sims and iPhone 13When he’s travelling from Norwich to home near Great Yarmouth or I’m driving from Lowestoft to home neither of us can hold more than a 3 minute conversation before the phone signal drops and we lose the...

O2

Forum Posts