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No reception

I have complain about ur service I am new customer and when I revived my sim I checked it was 4G sim and call back O2 and they said sorry it was mistake we will send new Sim 5G and she said last week we will send it to u and nearly one weeks snd I di...

Maria22 by • Level 1: Joiner
  • 501 Views
  • 3 replies
  • 0 kudos

Resolved! Data is very slow and cutting

The data network in Tottenham is very slow, and occasionally cutting. The mobile antenna is down for a couple of weeks already and no one attending to fix it.

Charlie33 by • Level 1: Joiner
  • 1050 Views
  • 3 replies
  • 0 kudos

Resolved! Issues when chatting

My phone keeps cutting out during conversations. So I would loose words in the middle of sentences.

Resolved! Galaxy Z fold 4

This was meant to be a free gift, I see in My 02 account it's £45 a month, if this is correct I don't want it

GILL22 by • Level 1: Joiner
  • 848 Views
  • 5 replies
  • 0 kudos

iMessage problems since porting number

Hi,I had my number ported from 3 to o2 on Friday and like many from what it seems, I’ve not been able to activate iMessage & FaceTime with my phone number since, was working perfectly fine until port day. Have tried every single idea I can find onlin...

Sard28 by • Level 1: Joiner
  • 1642 Views
  • 4 replies
  • 0 kudos

Resolved! Can't find what phone I have

When I look on settings it says device:cph2145 oppo I want to buy a phone case but when I search this phone it comes up with x3 lite and I don't know what phone I have. I have been unable to reach O2. Been struggling awhile and at my wit's end

Help32- by • Level 1: Joiner
  • 726 Views
  • 3 replies
  • 0 kudos

Resolved! Activating sim

Hi there, My phone got stole and I had a new sim sent over with my old number. I am trying to activate it but unable to do so. It won't let me make any calls to sort it due to no registered network

Bethh by • Level 1: Joiner
  • 681 Views
  • 2 replies
  • 0 kudos

Resolved! Barbados SIM card not connecting to o2 in the UK

I travel between the Uk and Barbados and have a Barbados SIM card through the Flow network. I am unable to connect to the o2 network in the UK when I travel back and I have been told by several people at Flow that my roaming is activated. Is there an...

DaveC246 by • Level 1: Joiner
  • 1112 Views
  • 5 replies
  • 0 kudos

Resolved! Can only make emergency calls

Can only make emergency calls and have lots of balance time left. Virtual tells me to phone a number but unless they work for emergency services????

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