Get tech support for your O2 issues

5G Speeds on iPhone

I have had an iPhone 13 Pro for just under a year now. Was not particularly bothered about whether or not it was 5G capable, as I live in a rural area that I thought would never see 5G. However, now that I have found 5G coverage about 6 miles away, a...

eSim lock

Using an Android s22, I have been happily using my O2 eSim for the last six months. Is there an equivalent Sim lock I can use similar to a regular sim ?The phone has a setting for a sim lock but I am loathe to try it ,'just in case.'Thanks.

Resolved! Cancelled SIM ruined Number transfer

I received a PAC Number as I wished to leave but was informed I would also need to contact customer services which I did. They then cancelled my SIM before my number was transferred which has meant my new provider cannot port-in. This action has resu...

Resolved! Voicemail

I need to change the time before voicemail starts. I’m using iPhone XR

Resolved! Free Samsung Notebook

Hi,I just recently upgraded to a Samsung s21 fe and got the offer where I get a free samsung notebook,The link that is provided does not work and on Samsung members there's nothing there as I've checked several times.Phoned up customer services and k...

Resolved! Network problems

Why is there currently no coverage in Keswick? When will it return? Where is the nearest place with a working network?

Resolved! Previous o2 customer

I have been an o2 customer since January 2021. I lost my phone in may this year and called support to change my number to the phone I had lost. This never got changed so I spoke to support and explained that I was happy to keep my number but could I ...

Resolved! Been a loyal customer for many years and the service is so bad am lost for words

Became an 02 customer in the early 2000's and to begin with had no problems, since then I have 02 refreshed a number of times and every time they offer you some dealor gift card or voucher and every time I have to pull my hair out towork out how to c...

Resolved! new sim

How do I keep my old number, with my new sim? I have a PAC code.

Resolved! Poor Data service...ALWAYS BUSY!!!

In Wales LL22 8PN our mps is always below 4mb...we keep asking for help..but always get the same answer...."This can get busy in this area"....WELL!!!! blow me down, we all use the internet and phones...why do O2 always give this response, and why do...

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