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Forum Posts

Resolved! WiFi calling

I have two Google Pixel 6 phones on my O2 account, Wi-Fi calling is enabled on one but isn't on the second. My O2 has this instruction "First you'll need to add Wifi and 4G Calling to your account. To do this sign in to My O2, go to Device details an...

BlueNile by Level 1: Joiner
  • 1167 Views
  • 3 replies
  • 0 kudos

Roaming not working in Italy

 Hi- my iPhone 12 is not working when roaming in Italy. It briefly connects to a network but the signal bars stay totally greyed out (see pic below) then it shows as no signal. This happens wherever I am, even though my partner sat next to me has ful...

F2A320AF-EF10-40E6-8F1C-08E3B71D5939.jpeg
James1uk by Level 1: Joiner
  • 15072 Views
  • 15 replies
  • 1 kudos

Resolved! Keeping my number

I was previously on pay and go and I wish to keep my old mobile number 

PaulJFT97 by Level 1: Joiner
  • 424 Views
  • 1 replies
  • 0 kudos

Resolved! Disney plus extra

Hi, I chose Disney + as my free extra for 3 months. When I follow the email link to activate my account it says I’ve already signed up with another email…? Even if I had (which I haven’t) I’ve tried my two other work emails and it say the same thing....

GoGamGar by Level 1: Joiner
  • 478 Views
  • 1 replies
  • 0 kudos

Settings for a tplink MR6400

Hi, when Virgin changed my sim for an o2 sim I didn’t know I’d have to mess with the settings, I’m ok at amending stuff if I’m talked through it, I found it once but lost it again.my tl-mr2600 recognizes the sim but not the internet, can someone plea...

Resolved! Poor to no signal since 23 May 2022

Previously we had signal in some parts of our home, but then lost all signal on 23 May 2022. O2 signal checker (checked on landline computer) showed fault which was reported & fixed (for short time!) on 1 Jun. Soon after same problem re-occurred, now...

tombo4 by Level 1: Joiner
  • 872 Views
  • 1 replies
  • 0 kudos

Resolved! How can i convert my account to joint

Hello good people I have two O2 numbers under my account, one number is used by my wife, is it possible to create a joint account? Thanks!

faber by Level 1: Joiner
  • 1051 Views
  • 3 replies
  • 0 kudos

Resolved! Why won’t my phone work in Spain

I havent changed anything and i could use it last time. This time it will only work when connected to the Wi-Fi. thanks

Parisared by Level 1: Joiner
  • 481 Views
  • 2 replies
  • 0 kudos

Resolved! bad network connection

So o2 is normally OK where I live in town But last few days I'm getting 1 bar and really bad Internet connectionI have reset my phone And done all they have said I live extremely close to a mast

Hobotony by Level 1: Joiner
  • 472 Views
  • 2 replies
  • 0 kudos