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Personal hotspot suddenly not working

Hi basically having the same problems as this forum https://community.o2.co.uk/t5/Tech-Support/Hotspot-not-working/td-p/1489532 moving house so my internet has gone - went to use my hotspot a week ago and it was fine, then 5 days or so ago it would i...

Resolved! Appalling signal indoors

I live in a city that has supposedly got excellent 4G and voice coverage but I consistently cannot make a call in my house without it dropping out.This has reached a level where there is no point trying to make a call as the person on the other end c...

Resolved! iPhone 14 keeps crashing

My new iPhone 14 pro has crashed about 4 times since I got it a week or so ago (freezes Lock Screen and time). At first I was able to reset it using the specific iPhone 14 reset, but now it won’t reset unless I charge it for a length of time. Do I ju...

Resolved! Mobile data

Why is my mobile data not accessing Internet on my phone?

Apple Watch Ultra - Data plan issue - Error code 14

I have just purchased an Apple Watch Ultra directly from Apple as a replacement for my Apple Watch Series 6.I have set everything up with no issues except for the Mobile Service. I have had the cellular version of the watch ever since O2 enabled it w...

Resolved! Calls merging

Hi has anyone had a problem with calls merging I am a night worker and use it to talk with friends and make the night enjoyable it started last Thursday when it all stopped but I have tried calling 2 family members and it was working but night time I...

Resolved! Disney plus is asking for payment but it’s an extra

I got Disney plus as an extra (free till march2023) but it’s now asking for a payment, any ideas how to fix this?

Resolved! Network Status my post code has said there is an error for over a week.

How do I determine the timescales for a fix - or indeed verify that someone is actually looking at it ?

Cellular Apple Watch Ultra

Hi i have just purchased a Apple Watch ultra though 02 with a extra £5 per month data charge . I am having problems using the watch standalone phone functions ( ie when my Apple phone is not with me ) if someone calls my number it just goes to answer...

Wifi calling - intermittent silence

I've had wifi calling working perfectly til I switched from Virgin Mobile to O2 Volt. Now calls over wifi calling cut in and out intermittently - silence for several seconds both for me and the person on the other end of the call. It's now unusable w...

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