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Resolved! Premium messages to 9017

Can you please tell me what these silent text messages are from my phone to this premium 9017 number? They happen at early hours in the morning and I've only just noticed them as free premium messages on my bill. My SMS totals are very high each mont...

Resolved! Headphones beat3

Hi my headphones beat3 stop working at some point is any guarantee in o2 shop to get new one or repair them ?

O2 hacked? Different person's details on my account

I've been trying to access my bills for about a week now, but I keep getting an error. Called (last week) and was told that they are working on their system. The person on the phone said that they have sent me the bills on email, but haven't received...

Resolved! 6 months Disney plus

Hi I was advised that once the free 6 months expired , it would automatically renew , but was advised I cd turn the automatic option off in my o2 ? I can’t seem to find it pls can you advise ? msny thanks

My phone wont retain network while roaming? USING PAY AS U GO

I am abroad and have an android dual sim with O2 number. I have just discovered that the phone keeps rejecting calls either outgoing or incoming. To make a call I have to turn phone off, reconnect to a network. Make a call but then when I try a secon...

Old samsung S7 gets message about "SIM network PIN blocked. Enter SIM network PUK"

Been looking on the internet all morning and I believe I need an MCK code. I've seen @Martin-O2 @LukasB being referenced and I'm wondering if you could provide assistance. Apologies if I shouldn't @ you, and thanks for your help

Resolved! Sim invalid

I have ordered a new phone which is out of stock so I am waiting for it , now my current sim has stopped working so I have no phone can someone point me in the right direction

Resolved! Someone else is using my phone number!

Sometimes when my sister rings my phone another person picks up. Makes me think someone else has my number or something is going wrong on the O2 network. It’s so annoying trying to get ahold of O2 to talk about this issue!

Resolved! Switching from ee. Can't unlock new 02 sim

new O2 sim arrived last week and lost ee service today. New 02 sim on unlimited data, calls, texts in a virgin package fitted this afternoon. Called O2 to get the unblocking code and used this with the prefix **05* for the old Moto E5 play I use. Ala...

Ported old number from Virgin to O2 and messages don’t work

Hi, I recently renewed my contract with virgin media and they sent me an o2 sim to replace my virgin sim. Ported it over this week and it seemed to go ok except iMessage and text don’t work- it continues to say it’s been unsuccessful and that the num...

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