Get tech support for your O2 issues

Resolved! Switching from pay as you go to contract keep number

I have taken a pay as you go contract. Already have pay as you go and want to keep number. When I took on contract I included the PAC but I was sent a new number and I cannot seem to be able to speak to anyone to resolve this

Alcatel 1 - how to get the back off

Hi there, I just received a new Alcatel 1 and need to put the battery in, any good ideas how to get the back off? yes I have read the user guide and watched a Youtube video, so far I have broken a nail and tried a nail file but the back won't budge, ...

Resolved! Text messages not being received after migration / number port

I am experiencing the exact same issue as many other new joiners to O2. Port took place around 36 hours ago and the vast majority of text messages are not being received, preventing me from setting up new apps that use text messaging as a form of mul...

Resolved! O2 mobile data Weymouth and Dorchester

Hello. I am a long standing O2 customer and have just moved to Weymouth and I am discovering that the mobile data is verypoor. Phone shows 2-4 bars of 4 g generally so you’d expect it to be fine but it’s terrible. I am regularly getting <1 meg downlo...

New Iphone Upgrade but 2 ESIM 5g wont activate

Very frustrating after upgrade to Iphone 14 PRO that the O2 can activate up to now 2 ESIM. This has no been escalated and I have no sim on my account apparently now so got knows where my call are going to if anywhere. Has anyone else had esim problem...

Number Porting Gone Wrong

On Wednesday 6 days ago I joined o2. The sim came very fast the next day but several calls later no sms to give me my port date or confirmation that it’s started.today I lost my original phone number around lunch time. Since then keeps saying you hav...

Resolved! 0333 numbers

Can I call an 0333 number for free please

VPN issues

Hi, I recently started using my O2 pay and go sim but my VPN won't connect on the mobile network. It works fine on WiFi but as soon as I leave the house it won't connect. It works on Tesco mobile which uses O2 and works on EE. I've tried resetting my...

Resolved! Victim of scam calls

I need help in how to change my phone number. I’ve been receiving threatening calls from somebody and need to change my number as they keep calling me from different numbers

Resolved! Swapping number from 3 to o2

Hi all, I'm having difficulty with activating my iMessages and FaceTime, and I’m also receiving no texts after switching my number from 3 to o2. I've followed all the guides I could find on here and other places to no avail. Any help is greatly appre...

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