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Forum Posts

SIM Swap not available?

I upgraded my airtime plan as my contract was about to expire. Plus, bought a new iPhone and wanted to add it there as eSIM. On the MyO2 app, the sim swap section shows as unavailable. Attached screenshot. is there an outage overall on this service o...

Sptz87_0-1727532242493.png
Sptz87 by Level 1: Joiner
  • 658 Views
  • 3 replies
  • 0 kudos

I can't make calls

Hi there, good morning . I've activated my sim on this phone but i can't seem to be able to make any phone calls as it doesn't ring like when the call goes through and it disconnects immediately . How could I handle this issue?

Resolved! How to get PAC code

I tried the number 65075, but doesnt work

peep by Level 1: Joiner
  • 396 Views
  • 1 replies
  • 0 kudos

Settlement

I want a settlement to end my contract with o2

Rory3 by Level 1: Joiner
  • 142 Views
  • 1 replies
  • 0 kudos

Calls keep breaking up

1. Calls keep breaking up irrespective of whether I make a call or others call me.2. When others call me they often get the message 'It has not been possible to connect your call.3. A visitor recently complained about how bad the o2 connection was wh...

Only_me by Level 1: Joiner
  • 269 Views
  • 1 replies
  • 0 kudos

Resolved! Post code not recognised

I am trying to switch to o2 - through an offer from a third party - once in the o2 website something weird happens if I put my post code the website find the building address but if I try to add the flat number then the website says “cannot find the ...

Marga84 by Level 1: Joiner
  • 1010 Views
  • 3 replies
  • 0 kudos

Resolved! O2 SA - compatible device but SIM too old?

I'm writing this here because I honestly can't find a way to get in touch with O2 that doesn't involve calling or an AI bot. How do I get a new SIM sent out so I can try O2 SA? The SIM is currently in a Samsung A15 5G but there's no option to enable ...

lot1040 by Level 1: Joiner
  • 531 Views
  • 2 replies
  • 0 kudos

Sim set up by accident

Hi gavin mcmillan set up sim card by accident . as I am getting virgin media installed i thought it was part of its set up . don't need sim card

gav3 by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

New sim

I’m trying to find my phone number from my sim number, I’ve tried topping up my credit on a new sim but have failed, the my02 app hasn’t been activated after approx 24 hours and I can’t add my number via the online portal as I don’t know the number

Dave85 by Level 1: Joiner
  • 270 Views
  • 1 replies
  • 0 kudos