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Resolved! E-SIM set up

Hi, currently in Australia travelling and have a UK phone number and sim card with me. Recently just dropped and lost my phone in the sea what had my UK sim card in it. Bought a new iPhone now and wondering if I can set up an E-SIM with my UK phone n...

stuck on pin screen

stuck on pin screen didn't setup a pin and default doesn't work

Resolved! Call from O2 about change of SIM

Hello I have had a call today from someone claiming to be O2 (based in India I think) saying I need to change my SIM card?What is this about? I am concerned it is a scam.

Network issues

Having problem when calling it takes ages to connect if I’m luck and it dose calls only last a short time before it drops out This only started to happen after my last 2 updates not shore if they would effect it but need this issue sorting as soon as...

Apple Watch data

Does anybody think they can get a straight answer from O2? To date in the last week I’ve been put through to 13 different people five different departments I visited three O2 stores anmd over 5 hours on the phone to 02. Plus over an hour on chat and ...

No data connection without wifi

Recently, about a week ago, my phone stopped making any data connection when away from a wifi signal.I have used another sim card ( a friends TalkTalk ) and it works perfectly. Similarly, they have the same problem when my o2 sim card is placed in th...

Cancellation for a bolt on

Hi. I’m in USA, I’ve purchased a bolt on, but it’s the wrong one, I have learning difficulties and my wife asked me to get one, but I did it wrong and need to cancel it.please help me.

New esim

Hi, I have just changed from a contract to a 12 month sim only as had finished contract. I changed to esim. When I try to log in to my o2 to activate esim it wants to send me a code to ensure who I am. As my sim is deactivated the code is not coming ...

No mobile data on 3G

It’s a pretty common problem for me that wherever I am with only 3G signal, mobile data is non-existent. It’s possible to receive calls, but simple things such as connecting to WhatsApp are impossible. Has O2 decided not to provide mobile data throug...

Transferring a number to a new SIM card

I called your technical department to transfer my phone number from O2 to a new O2 sim card. Everything was approved but my problem is still not solved.Can this be done faster?

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