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Forum Posts

Incorrect PUK number

Why is the puk number within MyO2 device details showing a code for an old iPhone?How do I get it to update the puk number for my new phone so I can unlock it?

Anonymous by Not applicable
  • 1152 Views
  • 9 replies
  • 0 kudos

Resolved! Phone over heating

Hi my phone keeps overheating and stops charging. I have an I phone 13 and notifications appear saying charge on hold till phone cools down

Tinatee by Level 1: Joiner
  • 481 Views
  • 1 replies
  • 0 kudos

Resolved! Xperia 1 iv wifi calling

Hi all,Yes I've done a search but not found an answer.Xperia 1 iv wifi calling yes or no?Thanks for your time

Greybeard by Level 1: Joiner
  • 707 Views
  • 1 replies
  • 0 kudos

Resolved! WiFi calling on sim only

If I get an o2 sim only contract (providing my own phone) will I be able to use WiFi calling?I was on a pay monthly tariff but I’m having problems with my current phone. I really don’t want to sign up for a new 3 year contract. I didn’t realize when ...

BevG by Level 1: Joiner
  • 2055 Views
  • 4 replies
  • 0 kudos

Resolved! New phone

I want to buy only mobile but i dont need any plan for sim as i am already using 13 pro max with sim

Prabhu by Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

iMessage won’t verify my number to send messages

I am struggling to send an iMessage as my number is not verified. When I try to tick next to my number it says there’s an error. I have followed all the steps but no luck.

AM5 by Level 1: Joiner
  • 582 Views
  • 1 replies
  • 0 kudos

Resolved! close my account

can you help me too close my account  

trev71 by Level 1: Joiner
  • 355 Views
  • 1 replies
  • 0 kudos

Resolved! Phone Bill

I have paid my latest phone bill, I have received a text thanking me for payment and the money has been taken out of my account however my data/calls/texts have not turned back on yet. I’ve restarted my phone and it’s been over an hour since payment

Arun0 by Level 1: Joiner
  • 341 Views
  • 1 replies
  • 0 kudos

Apple watch esim

Hoping someone here can help me with this Bought an apple watch from o2 and had to reset it due to a different issue but when I did that, I’ve deleted the plan from the watch. Called o2 and the woman sent me out an esim, I’ve got the esim and called ...

jess995 by Level 1: Joiner
  • 691 Views
  • 2 replies
  • 0 kudos

S21 phone: network not working since fixed phone

Hey Folks, I recently had my phone repaired. When I got it back I noticed that my phone network wasn't working. I wasn't able to send or recieve calls. Would someone tell me how I can restore this function?Kind Regards