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Numbers not ported and NO SERVICE

Hi.About 2 weeks ago my partner switched to O2. The number seemed to got transferred and worked for about a day. And then the service went completely dead. No signal whatsoever. When I try to call him it says number not recognised, the only way he ca...

Can’t receive texts after porting to O2

I recently ported my number to O2. I can’t receive any texts from my bank, Twitter, Hinge amongst many other apps. iMessage and FaceTime also fail to activate. I saw this is a common issue, please @O2Sarah, @O2Ryan, @O2Emma please can you help me. Yo...

Resolved! Retrieve old number

Hello,I ended my o2 mobile contract December 2021. Can I now get my number back? And do I need to take out a contract with o2 to do this? thank you

Resolved! Is it possible to send a text via wifi on iPhone

Hi Is it possible to send a text via wifi on iPhone on O2 like I used to on EE? I seem to remember about a year ago that O2 were sorting it out, but, I wondering if my iPhone settings may need adjusting. I should have probsbly checked before swapping...

Giving up with O2

Hi, Here is my sad story.... I was with 3 and decided to move to O2 and keep my number. Got the sim did all I had to do and waited for everything to settle down..Eventually I could use my phone except for text so went on the app and was told to wait ...

Interference on line

HiI regularly have interference on my phone line and have to end calls. Please can you advise what this could be and how to stop it? it’s been happening for a long time but has been worse recently. thanksjacqui

Resolved! customer service

i am surprised i am still an O2 customer after 23 years.i have unused finance on my PAYG phone, which i am trying to recover to my bank.I have purchased new O2 phone and pay monthly account, but cannot manage to complete simple sim swap via online to...

Incoming calls no caller Id

Hi all my calls are coming through no caller Id even if they are contacts in my phonebook. I’ve called O2 who have said it’s no issue on their side and I’ve contacted Apple Support too who said it’s mostly likely to be a carrier issue. Please can som...

Not receiving Incoming calls and text

I have not been receiving incoming calls and text since my old number was ported from Virgin Media to O2 (as part of the virgin-media bundle). I have tried customer service at least three times and the online chat support. All they have asked me to d...

Resolved! Switching to my old number

I have recently opened a new, pay monthly, account with O2. I asked for my old number to be used on my new account, I gave all the details needed and the advisor stated that everything was fine and the number exchange would go through shortly. This w...

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