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Swap from Pay as You Go to Pay Monthly. Now complete loss of service

I transferred from an O2 Pay as You Go to Pay Monthly. I called 202 on Tuesday lunchtime to transfer my old number across. On Wednesday morning at 05:30, my Pay As You Go sim was deactivated. I put my new sim in my phone and...nothing. No connection ...

Apply watch cellular problem

Hi, I’ve been in contact numerous times with O2 customer service for more than a year and still have had nobody resolve my problem. I have an Apple Watch cellular and am on a sim only plan. I am unable to set up the cellular plan for my watch as I ge...

Resolved! How long will a Number Transfer Take?

Hi I am moving from Virgin Media to O2 Mobile and want to keep my mobile number with Virgin Media. I understand it takes 1 working day for the transfer to happen. I have received the new O2 sim but not put it in my phone yet as its a weekend and I ne...

Resolved! Data

I can’t connect internet by my data.

Resolved! How do I get copies of previous bills?

This question seems to have been asked many times. I have found no answer. How do I get copies of previous bills?

Resolved! O2 App

I have downloaded the my o2 app but when I try to log in it won’t open the app

Resolved! Visual Voicemail on Pixel 7 Pro

Hi. Just moved over to O2. I have a Pixel 7 pro bought direct from Google. I can't for the life of me get visual voicemail working. Does it even work on this device? I've searched the forums and some people seem to have VVM working on a pixel device....

o2 refuse to migrate number from current o2 contract to a new o2 contract

Hello,Have bought a new phone form mobilephonesdirect.co.uk on an o2 contract.Called o2 to migrate my current number from my 12 month sim only o2 contract to the new o2 contract.They have refused.I can't see why they wold not allow this, as I am prep...

Resolved! Cant access unlimited data in Italy 😭

Hi, I arrived in Italy yesterday and my 5G was working perfectly, however today it’s not working at all, I can’t access my data even though I have unlimited data. I’m currently using my mums hotspot who is also on O2 and has no issues. Please can any...

Resolved! Wrong email on account

For a while, I've been trying to get into my account thinking I didn't know my password, but it turns out a miss typed ny email, and that is why I've never received any emails.

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