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Resolved! Not getting the PAC code

My mum is trying to get a pac code and keeps getting an error message when texting the number. We have phoned 202 multiple times and keep getting so far then they hang up on us. Once in a while they say they’ll ring back but surprise surprise no one ...

Esim nightmare

OK, so I've called customer services four times - been bounced around between people who can't help. I just upgraded my phone and made the error of choosing the eSiM option. Now my new phone (iPhone 13) doesn't work as a phone - and my old phone (iPh...

JayBee1 by • Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Calls dropping out

For the last few days every call I make has been dropping out for a few seconds then coming back . I have never had a great 4G signal in the area I live it’s known to be pretty rubbish with O2 however calls have always been fine . Any ideas on what c...

Fofer by • Level 1: Joiner
  • 772 Views
  • 8 replies
  • 0 kudos

My number is [removed], I paid the bill a few days ago, the money was withdrawn for 02 from my ban

Hello Lukasz [removed], the bill was paid, money was withdrawn from the account and the O2 account still says that it has not been paid and the phone is blocked,[removed] [mod edit: as this is publicly viewable we've removed some sensitive informatio...

Lu83 by • Level 1: Joiner
  • 240 Views
  • 3 replies
  • 0 kudos

Signal issues

My Nan has issues with 02 signal with her mobile phone

Natasha10 by • Level 1: Joiner
  • 700 Views
  • 4 replies
  • 0 kudos

Apple Watch 9 will not connect to airtime plan

Brought an O2 airtime plan for my Apple Watch series 9 and it will not complete setup. I get an error message (26) when I try to connect my plan to it. Been into O2 and they couldn’t help, the worker told me to ask on here. Can anyone help please?

Joy4 by • Level 1: Joiner
  • 256 Views
  • 1 replies
  • 0 kudos

Voicemail

I have a notification on my phone (Virgin Samsung Galaxy) indicating a new voicemail message and the number ********177. When I dial this, it says this number has been barred and I cannot be connected. I've tried ringing Customer Services and they co...

Resolved! SIM activation

Activation of replacement SIM SSN [removed] has failed.Old SIM [removed] remains active. Unable to find replacement SIM SSN in the "Activate SIM" window. [mod edit: as this is publicly viewable we've removed some sensitive information. Thanks ]

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