Good Afternoon I think I am probably one of the unfortunate souls, that have had their account stuck on processing for 9 days and are awaiting for the back end team to resolve this. Since this time I have been unable to receive calls and text message...
Currently on hold to 202 after being disconnected twice waiting 5 week old iPhone 15 Pro Max, sudden loss of signal and absolutely no o2 SIM/eSIM will work in the phone, it just gives 'no service'. Phone is supplied direct by o2 and brand new (not li...
Got contract which we I shouldn't have been able to because my driving licence was snapped in three pieces, ex partner took handset and gave me sim , she refuses to pay her bill or answer messages to pay, I have been forced to cover it for a year but...
Can someone tell me what NC1SA1967 is all about as I got a message telling me that it will expire on the 1/10/2024. What is it? As I have no idea what I have to do to sort this problem out. I don't even know what department I should be looking in.
I have an esim and I do not see the swap sim option, so I am stuck now, unable to change my mobile deivce.
Hiya! I’ve recently noticed my old iPhone X is locked to O2. I’m trying to unlock it but I changed the o2 SIM card to Tesco so I can’t unlock it. Any way I can unlock it?
Hi there please could you help me I had to reset my Apple Watch and now when I go to try and connect it the the mobile data it comes up with error message code 14. I have called 202 but not having any luck.
I have £26 on my balance but my data has ran out. How can I use my credit balance to get a new data bundle without topping up more money?
Hi there!on the 5th of April of this year i purchased a samsung flip (my first big purchase!) unfortunately yesterday it broke, at first i noticed some dead pixels where the fold is and decided to put it away to take to the shop to make sure it wasnt...
I upgraded my airtime plan as my contract was about to expire. Plus, bought a new iPhone and wanted to add it there as eSIM. On the MyO2 app, the sim swap section shows as unavailable. Attached screenshot. is there an outage overall on this service o...
