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Forum Posts

Voice call problems

Iphone 12 Mini, aprox 12 months old, IOS 16.4 / Mint condition , zero damage.Making or receiving a ordinary voice telephone call. I can hear the other person clear but the receiving end says my voice goes in and out and sounds robotic and completely ...

Error code 14

HiI have just bought an Apple Watch 7 direct from Apple. I already have a pay monthly account with o2 that is linked to my iPhone 12 Pro.I’ve been through the set up of the watch, pairing it with the phone and everything is fine - apart from the last...

Steve21 by Level 1: Joiner
  • 10612 Views
  • 47 replies
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Resolved! Porting number from Virgin to O2 – Still SPLIT PORT after 10 days! [Business Customer]

So the port from Virgin to O2 was supposed to happen 10 days ago which it partly did, but I call out on the O2 Phone/SIM, but only receive calls on the old Virgin Phone/SIM. I've been speaking to support every day, who tell me the technicians will re...

Cannot log on to Wi-Fi extra

 Up until yesterday I could connect to Wi-Fi extra at Tube Stations .today I tried to connect and got a screen asking for user name and password .I went through the FAQs on O2 and even tried downloading the new o2/virgin wifi connect app ( which woul...

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Shark by Level 1: Joiner
  • 914 Views
  • 4 replies
  • 0 kudos

Resolved! Problems with iPhone after transferring my old number.

So I received a new SIM from O2 and a PAC code from Virgin.The number transferred over but not fully. I cannot change 'My Number' in settings it just reverts back to the O2 Sim number. I am having issues with send some text messages, i.e. failing to ...

Dan_B_ by Level 1: Joiner
  • 1228 Views
  • 3 replies
  • 0 kudos

Resolved! texts not arriving

Verification codes required for online card payments not arriving

mary1934 by Level 1: Joiner
  • 537 Views
  • 2 replies
  • 0 kudos

Resolved! New Sim Card

Hi, I recently purchased a new 02 sim only plan. It's very important I keep my existing number, I shared this during the checkout process including my PAC code.My new sim arrived today, I've activated it by texting the number on the package.Currently...