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Forum Posts

Apple Watch SE error code 106

On December 5, I purchased from an O2 shop, an Apple Watch SE and a monthly airtime contract for my IPhone 13 and the watch. Since then I have been unable to set up mobile service in spite of numerous calls to O2 support, and a response numerous time...

Alps2 by Level 1: Joiner
  • 809 Views
  • 5 replies
  • 0 kudos

Verifying 2G signal quality for BP Pulse charger?

Hi, I have a BP Pulse charger that refuses to schedule for off peak electricity usage. BP Pulse claim this is due to poor 2G signal to the charger from O2 but the network coverage checker suggests this is fine (full circle coverage, good signal). Is ...

TomTom1 by Level 1: Joiner
  • 1072 Views
  • 5 replies
  • 0 kudos

Resolved! WONT LET ME LOG INTO MY ACCOUNT

It won’t let me log onto my account… it keeps saying “Something Went Wrong” I also want to lower our bill, I would like to change from 100GB to 20GB and also cancel the International roaming as I don’t need it this year!Thank you

SarahJ91 by Level 1: Joiner
  • 438 Views
  • 1 replies
  • 0 kudos

Resolved! Sim swap exceeded 24hrs

I started a sim swap Friday evening (31st March), my old sim is still active and new sim inactive as of now (2nd April). Anyone have any ideas why it’s not worked?

HayHy by Level 1: Joiner
  • 758 Views
  • 3 replies
  • 0 kudos

Resolved! Damaged iphone

Hi, dropped my phone and the software now appears to be damaged as i can't access my phone at all

RichO678 by Level 1: Joiner
  • 488 Views
  • 2 replies
  • 0 kudos

Number porting gone wrong

I have an additional SIM account for my mum. I have moved it from EE to O2. Port started Tuesday, we put the O2 sim in a little Nokia brick so we knew when the service moved over.We found Tuesday into Wednesday anybody calling from any non O2 network...

Atoms by Level 1: Joiner
  • 1145 Views
  • 6 replies
  • 0 kudos

Resolved! No phone calls or texts! I'm a new customer moved over from virgin to 02...worst decision!!

I have been persuaded by virgin to take up this O2 account and have moved my old number over. My account with you still shows the wrong phone number,?? i was promised 4gb, but only seems to show 2 on my account?? And now i have no phone service to re...

70 by Level 1: Joiner
  • 978 Views
  • 2 replies
  • 0 kudos

Resolved! New phone and transferring apps

Hello, I have just updated my phone and my WhatsApp messages have not carried across they all show as no previous contact and some of the items I wanted to keep. An ideas how I get the full chats across to my new phone please?

Bookworm by Level 1: Joiner
  • 456 Views
  • 1 replies
  • 0 kudos