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Forum Posts

Ee to o2 iMessage and FaceTime activation issues

Hi I was wondering if anyone could help me. I’ve recently transferred my number across from ee to o2 and I’m currently having issues activating my iMessage and FaceTime on my phone. I’ve followed all the steps such a resetting network settings turnin...

Olivia-m by Level 1: Joiner
  • 468 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to be heard

I am currently experiencing problems when making /receiving calls. Callers are unable to hear me when they ring me

Bab3 by Level 1: Joiner
  • 489 Views
  • 2 replies
  • 0 kudos

Bar on account

Hi, I received my new pay monthly sim card last Wednesday (April 12th) and transferred my old number from giffgaff using the PAC code they gave me. It has been 6 days from the number transfer and there has been a bar put on my account. I have asked n...

Redflame85 by Level 1: Joiner
  • 1578 Views
  • 10 replies
  • 0 kudos

No Caller ID on incoming calls

Hi all, Problem that some have had, that I've experienced for a couple months now. No caller ID on any incoming calls. Tried swapping SIMs, tried a different phone, no fix. Had it raised to technical team but no call backs, absolutely nothing! I know...

SeemaG by Level 1: Joiner
  • 565 Views
  • 4 replies
  • 0 kudos

OTP/OTAC messages not being received

Hi all, I recently ported my number to O2. It’s been over 24 hours since the port & everything looks ok on my device. Although annoyingly I was told I’d get a text before the move and I didn’t get anything. My old phone with my previously provider ju...

AS2023 by Level 1: Joiner
  • 1591 Views
  • 7 replies
  • 0 kudos

Resolved! PUK

How to locate PUK code

LSM1 by Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

iMessage and FaceTime not working after port in from EE.

Hello Hoping someone or one of the o2 account advisors can help with this. I ported in from EE and the port was completed on Monday, everything seems to be working expect iMessage and FaceTime. I constantly get “an error occurred during activation” m...

Sloan650 by Level 1: Joiner
  • 784 Views
  • 2 replies
  • 0 kudos

Resolved! Replacement sim

Received replacement SIM card and it won’t load to phone 

John67 by Level 1: Joiner
  • 433 Views
  • 1 replies
  • 0 kudos