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Cancel

I cancelled a packaged that was signed up to virgin that obviously included a 02 sim, as i have had a sim..And just recieved an email about a direct debit.I called 02 but they seemed very unhelpful about the situation. I will return the sim with a le...

Resolved! Cancel Disney plus

Please help me cancel this subscription. I’ve looked around and can’t find out how to. Thanks

Trouble using the internet unless I am near a router

I cannot use the internet unless I am near a router therefore I cannot use things like Maps or searches when I am not in the house.

Voda-O2 number porting failed

My number was supposed to port from Voda to O2 today, both sims have disconnected however my O2 eSIM is showing no service which it has been all day since before lunch time. Could anyone help please I need my number to work.

Iphone Upgrade

received iphone 14 pro to replace iphone 7. All data transfered but new phone not connected to O2. New phone says will transfer phone number from old phone if IOS 16 which it isn't.Alternatively scan a QR code - but how do I obtain a QR code from O2?...

How i can remove parental control from my Wifi ?

I cant find how i can remove parental control on my Wifi which is automatic on , can someone help ?

Shocking customer service

Let me break my issue down, I've been a customer of o2 for about 15 years across a bunch of different phone numbers (I like to change my number every now to avoid scammers and stuff). I took out a new contract with o2 2 years ago, it was alright. Rec...

Resolved! new sim deal, got new sim card but am already with o2 ??

Hello,Ive just updated my sim deal at the weekend. I already with o2 and have a esim in my phone and a sim card in my partner phone. I have received 2 new sims today in the post. Question i have will my current sim and esim get deactivated? because o...

Relay app

I rely on this app to communicate but now its just disconnects straight away

Resolved! Ported number from EE to O2

Hoping someone can help, I have just joined O2 from EE my number was ported over today from EE and sim was disconnected. O2 sim is working and I can make calls & send texts which show as my transferred number. The number in my O2 account has also cha...

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