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Game needs download 1mbps we have but wont work

My son invested in a game which requires 1mbps to work and we have download speed of 8 but it wont work. His friends say we need to ask o2 to lift the download cap. We are on unlimited data so how do i get the flow to allow his game to work?

Resolved! App not updating data usage

Currently in France so need to keep a check on usage but this month app isn’t updating what I’ve got left.

Resolved! Blue light

How do I add my blue light card to get discount?

Resolved! Cancel order just placed

I just ordered an upgrade. But it’s for some reason chosen the wrong colour….. how do I cancel it

Resolved! I have a caravan in an area that should have a good signal inside and out NE65 9AL and it has until

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Resolved! VAt invoice

I need to get VAT invoices for all my past bills, the future ones going forward, can you arrange this please ?

Resolved! Signal

HelloI have a Samsung A14, for the last 3 months every morning my phone says emergency calls only I have to restart my phone to get a signal then the rest of the day its fine. This is my 3rd handset I've bought as I was told it could be a fault with ...

Resolved! Do I get charged

Im unlimited with O2 for everything do I get charged for using voicemail please Pep

Resolved! No option to delete a saved voicemail

Hi I have an s22 ultra and uber left a voice mail for feedback and I only get asked press 1 if we solved it or press to if we didn't I press 2 and it says its saved but I want to delete it but just don't get option to delete it at all can you help pl...

Resolved! Phone not working

Hi my phone is not working I can't get any signal at all. I've turned my phone off and back on and I've also turned off my mobile data and back on and I'm still having the same problems, can someone help me, as this has been going on for two days now...

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