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Can't receive SMS Text Messages

Hello, I can’t receive any text messages on your networks for at least one month (and can’t tell how long before, as you’re not always expecting to get a text message). I’ve exchanged a SIM card in the o2 branch and checked with an employee - it’s no...

Resolved! Top up

Hi good morning. What it is I tried to top up last night for first time. And first £10 went through as a top up my folt I no. Then started to do a new tariff first £10 it come up and said season timed out money went out bank. Third time went through ...

Resolved! 02

I’m trying to sign into my 02 app and it’s coming up with an error saying that something gone wrong and that 02 isn’t available. Can you please help

Resolved! Mobile data not working overseas since switch from Virgin to 02

Must be a problem caused by the automated switch yesterday 13th May 2023. Anyone else have this problem? I’m using an iPhone 12.

O2 not sending or receiving texts

O2 sims not sending or receiving texts. Please fix this urgently O2.

No it receiving of OTP texts from bank etc

Hi I have just upgraded my phone and when setting up my banking apps etc to hey try to send a OTP to my phone but they are coming through. I've spoken to 02 who said increase my spend cap. The codes still aren't coming through. Please can you help

Resolved! Sim

Not able to send text messages to ipad

Wifi Calling stopped working

I've a Sony Xperia III and wifi calling stopped working overnight. I've tried all the recommended tricks (checking device details - no wifi calling included, toggling wifi calling, speaking with tech support, messaging tech support) and nothing. I'm ...

Resolved! 9017 number

Hi thereMy phone keeps on texting a weird number: 9017Is apparently a premium number, but one that is free. These texts do not show in my text history, I am not physically sending the texts, so I only get to see them when my bill arrivesI have asked ...

Resolved! cannot login

I think my mobile number is linked to an old account and now I cannot verify my new account which is linked to a new sim I have just bought

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