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Forum Posts

Resolved! Do I need to use the new SIM I received when I upgraded my plan?

I've just upgraded my SIM only plan online and the new tariff allowances are already showing on the MyO2 Account page. I've been sent a new SIM which I'm expecting in a day or 2 but my question is - do I need to install this new SIM when I get it, or...

Resolved! "Unknown Number" incoming from known contacts

Having just switched from S21 to S23, and migrated all data/contacts etc to my new handset, my incoming caller id doesn't seem to be recognising numbers from my contact list...I've watched a number of videos suggesting ways to fix this. Have tried re...

ScottS23 by Level 1: Joiner
  • 556 Views
  • 1 replies
  • 0 kudos

Resolved! Switching phone number

Would it be possible to switch two phone numbers around, one from giffgaff to O2 and likewise from O2 to giffgaff?

Llaird1 by Level 1: Joiner
  • 318 Views
  • 1 replies
  • 0 kudos

Resolved! Renewing Contract

I am trying to renew my contract and you say you have sent me a link in an email but no email has been received. I have tried several times

revp by Level 1: Joiner
  • 319 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel Disney Plus

Please advise how I can cancel Disney Plus as my free six months come to an end. Thank you

robw by Level 1: Joiner
  • 652 Views
  • 3 replies
  • 0 kudos

Resolved! Transferred from virginmobile

I've just been transferred from virginmobile to O2, because I already had an O2 account for my mother-in-law my virginmobile won't register under my email. How can I swap the accounts around

Terryi by Level 1: Joiner
  • 452 Views
  • 2 replies
  • 0 kudos

Resolved! Not receiving messages from my app

Good afternoon. I am trying to manage my accounts through my apps and I have been asked to enter a one time pass code. I have requested the code but have not received it. I checked with my bank and they have said that my phone number is correct and t...

Migration to 02 not working

Desperate for help. I have 3 phones that have moved from VM to 02. 2 of us are In Greece and 1 is home. The one at home is working the 2 of us in Greece arnt. The sims arrived after we left to Greece. Spent 2 full half days on 02s useless online chat...

Maureen64 by Level 1: Joiner
  • 3530 Views
  • 17 replies
  • 0 kudos

Resolved! Do I need a nano sim?

I'm upgrading my monthly plan, and keeping my old iPhone 7+, do I need a nano sim, or can I keep whatever I've already got?

Bindoner by Level 1: Joiner
  • 708 Views
  • 2 replies
  • 0 kudos