Get tech support for your O2 issues

Roaming not working - Italy

Hi,need urgent help as I’m stuck at airport. My phone connecting to a network but not connecting to data (just says E). I’ve rebooted multiple times, tried to select network manually (won’t connect to any that way), changed my APN to the correct one....

Switch from Virgin to O2 - mobile data not working

Hi, I've just been migrated today from Virgin to O2, and now my mobile data isn't working. I've called O2 and they advised me to reset my network settings. I have done this twice now but it still isn't working. Does anyone know how what else I can do...

Trouble charging my phone

Hi, I accidentally got my phone wet but I dried it. My phone is working fine itself but it won't charge properly, it keeps stopping, it won't charge to 100% anymore, how can I fix this? Please help, TIA xx

Resolved! We upgraded this phone a few months ago to include roaming abroad but it doesn’t work

We upgraded this phone contract to include data roaming abroad but on a few occasions since it hasn’t worked.

Resolved! Caller Line Identification

Hi, recently upgraded to a Samsung S23, now I have no incoming caller id, can someone help? I've tried all the usual stuff but no luck!

Resolved! Charges

Recently I’ve been charged £1 for each of 3 texts and one telephone call. Yet it’s the same phone and the same plan all up to date. What’s going on?

Resolved! swap my sim

I have just upgraded my phone, and requested a new sim but to keep my existing number. I have followed the instructions given for this, and it came up saying that I would get two messages, one against hackers, and one giving me a 6 digit code to put ...

Resolved! voicemail

when I dial 905, all I get is an engaged tone

Resolved! SIM problems

I am in spain. My SIM will nor register on the network help I have important business. Thanks

Problems with 4G when there is no 5G (iPhone 14 Pro)

Hello O2 Community.Hope you are well.I have an iPhone 14 pro and since I joined O2 (and since I gor this phone) I have been having issues with the connection.When there is 5G, everything is alright, connection is fast and smooth but unfortunately any...

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