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Forum Posts

Resolved! eSIM

I want the QR code for my SIM

Etcho by Level 1: Joiner
  • 434 Views
  • 1 replies
  • 0 kudos

Resolved! Error code 14 Apple Watch

Replaced my phone today. Got a new QR code for the esim on my iPhone. Got that sorted alright. Not so successful on my Apple Watch ultra…. I had to reset my Apple Watch Ultra to pair with my phone when I went to re-activate my watch mobile plan it ga...

SB17-24 by Level 1: Joiner
  • 484 Views
  • 1 replies
  • 0 kudos

Switching back to an e-sim

Hi,hi, I recently joined with the merger from virgin Mobile, where I used to have an eSIM.When joining, I was given a physical Sim, and was wondering if there was any way to move back to using an eSIM

Max11 by Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

Hi I’m

Hi can anyone help me with something?

Hajri by Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos

Resolved! Transferring from Virgin.

Hi, I am a Virgin customer and have been transferred to O2 - I have been sent a new sim. I have four phones - which phone is the sim for or can I use it with any of them? Your 'track my order' info says that the sim is compatible with 5 g only, but a...

cc88 by Level 1: Joiner
  • 513 Views
  • 1 replies
  • 0 kudos

Resolved! Please help! Sim is still not working after bar was placed on the Sim which was only for the device

I had a device stolen- which lead me to having the device barred- The sim card was not in the device- yet the customer service advisor (after many requests placed a bar on both the sim & the device). I have had a new sim delivered- still not working....

RJ90 by Level 1: Joiner
  • 913 Views
  • 1 replies
  • 0 kudos

No Caller ID

Hello,I recently moved from a physical to eSim in my iPhone 12 Pro Max. Since this change, I have been unable to receive any incoming Caller ID. Instead my phone shows "No Caller ID" whenever I have an incoming call. I have called O2 but no help - ha...

Oliver4 by Level 1: Joiner
  • 474 Views
  • 1 replies
  • 0 kudos

Resolved! Screen is unresponsive

My pixel 6 screen is unresponsive to touch. the fingerprint sensor doesn't even come up. I've started in safe mode, and restarted the phone and nothing works.

Gabby22 by Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

2 data plan synced to my Apple watch

Hi,I got my Apple watch in December. Straight away I had issues , where 'No data plan' was displayed on the watch. I contacted customer services back then but they couldn't help. So i posted on the forum where the issue got picked up by someone. A we...

BeloBe by Level 1: Joiner
  • 1267 Views
  • 2 replies
  • 0 kudos