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Resolved! Porting existing number

just joined o2 from plusnet, first attempt at porting failed on o2 part, they set up again and almost total success, all family can call me on network except my wife, her calls go straight to plusnet voice mail without my phone ringing! Any suggestio...

Number ported from Lyca, but not able to receive calls - over 12 days!!!

I moved to O2 from Lycamobile on June 23/24. Number ported however cannot receive incoming calls or texts. I can only make outgoing mobile calls.3 times called Customer Care - escalation, etc but no response back yet.Today's call - they shall send a ...

No Caller ID

I have just renewed my contract on 17 June 2023 for 24 months for my existing O2 contract.From that day I'm facing an abnormal problem. All incoming Calls are showing as Unknown Caller or No Caller ID. I've gone through all the suggested steps prescr...

keeping my old number

Its been 8 days since I fill out the keep my number form and sent my PAc. Did it again on Friday. Phoned o2 countless times no one answers. Phoned at 8am this morning. Gave operator my old number. then silence for next 7 minutes so hung up. tried sev...

Network name not broadcast

Hello,My mobile wifi worked perfectly until I changed the settings yesterday to not broadcast the WiFi name. Now I can't connect to the hidden network, even though I have the correct WiFi name and password The network is still saved on my phone, but ...

Been moved from Virgin, I have 5gb data phone not seeing data network

No data

Bad signal in road

Hi, we are at post code DA16 1NW, according to the postcode checker , should be good coverage 4g ect here , but it isn’t going down our road it mainly drops to 3G. I have reported this several times but always comes back saying there is no issue. 3 m...

Resolved! How do I know my number has been transferred to O2?

I recently took out a new contract with O2 and used my PAC code from vodafone at the time of purchase. I was informed when my SIM arrives all I would need to do is put the SIM into my phone and activate it; but since doing this I haven't had any conf...

Resolved! Phone

My phone on/off button isn't working.

Resolved! iMessage not working

Hi, I switched over to 02 from three in January and ever since my iMessages haven’t been working, except for when I was abroad and on a different network. I can see previous posts of others having same problem. I have just about tried everything, che...

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