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Account and number erased after tariff change

Earlier this week I used the MyO2 app to change my tariff to one that has more data. As soon as I did this, I lost all signal on my phone and couldn't log into MyO2. Rang customer services on another phone and they explained the order their end came ...

OgG56 by • Level 1: Joiner
  • 1064 Views
  • 7 replies
  • 0 kudos

Resolved! Want to Port to Vodafone from O2

HiI got a PAC code so I could shift to Vodafone, however, porting failed due to some technical error and now I am not registered on any network. How do I get my O2 network back? I need it urgently.

Ahsan1 by • Level 1: Joiner
  • 473 Views
  • 2 replies
  • 0 kudos

4G

I had a txt message from O2 to say 4 G was being switched off. All the settings show it is still working but it isn’t. Please can anyone help me to get it working again. Thank you

Deb44 by • Level 1: Joiner
  • 433 Views
  • 4 replies
  • 0 kudos

Apple Watch Data Setup Error code 15

Hopefully @O2Sarah can help me. Attempting to setup an Apple Watch Series 8 purchased from Apple yesterday. I have tried various times to setup data and have had error codes 15,27 & 32! I have tried uninstalling and reinstalling the Apple Watch app. ...

Jevans727 by • Level 1: Joiner
  • 579 Views
  • 4 replies
  • 0 kudos

My phone keeps restoring

So a week ago my phone said it needed restoring, and since then it's been asking to be restored every other day. I've lost all my media and I have three children so this is heartbreaking plus I need my phone for work and can't keep restoring it every...

Number porting

Hi, since porting my number on Friday I have been having issues with internet data. First the sim was faulty and my number was inactive. I had to go to 02 store to get a sun swap done. After that I was able to make and receive calls but data was not ...

Niv by • Level 1: Joiner
  • 544 Views
  • 3 replies
  • 0 kudos

Resolved! How can I cancel my Sim my monthly payment it was changed from £6 to £11 something f

I recently changed from Virgin Media to O2 for my monthly Sim payment. When I first joined them last month. It was £6 they’ve told me this month in July that it’s going up to £11 something in August I wasn’t notified of this change. How do I change t...

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