Get tech support for your O2 issues

Resolved! Imei block removal help needed

I'm having trouble with o2 removing a imei block on a phone I lost, then found a day or 2 later. 2 requests submitted each 24 hrs apart. Told both times it went through and will be working by the end of the 24 hrs. Both times it hasn't unblocked the ...

Apple Watch

I’ve been for a 21.1k run this morning 2 1/2 hours and my Apple Watch said 10% battery left at the end…I have Nike app on, Spotify and outdoors app which records milleage that’s it..I turned off notifications to save battery!?!

Not receiving text from ROI

For the past few weeks I've not been receiving any text from family in ROI which they have sent. I have had a new sim since migrating from Virgin recently. Has anyone any ideas as I really don't understand what's going on?Thanks

Apple Watch mobile data

I received the Apple Watch SE I ordered from o2 last Monday and it’s still not connecting to mobile data. Initially I was getting a verity of error codes and after escalating to O2 customer service it at least now says activating. It’s been stuck lik...

Account suspended Fraud

Hi, So my phone was stolen over a week ago now and I’ve been trying to get a new phone however there has been a fraud block placed on my account. I have been in touch with numerous online representatives and have been swapped around by numerous teams...

Nightmare migration from Virgin - still no data

Hey,Hoping someone here can help me or an O2 support expert can assist.I was a trouble free Virgin mobile customer a few weeks ago, but then our mobile network accounts were moved to O2. We were assured this would be seamless.Last Monday afternoon th...

no coverage in area - how can I get a signal?

I am in an area where I cannot get an O2 signal or wifi, O2 say that there is a good signal in the area but I cannot get any signal or wifi, what can I do to gain a signal as I dont want to pay for a monthly service I am not receiving? Thanks in adva...

Resolved! network unlock for NON customer

How much do O2 charge for a network unlock for a NON customer?

Resolved! Classic pay as you go

I have joined pay as you to by mistake, when I should have joined with Classic pay as you go. Is there any way of resolving this? If there is not, then I would like to end the relationship with O2 as soon as possible as I have changed my mind within ...

Resolved! No signal folowing change over from Virgin Media to O2

Dear customer support. I’ve recently been told that virgin media has been taken over, passing across all virgin media mobile contracts to the O2 mobile service provider. At the present time I do not have any signal indicating that I have an O2 connec...

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