Get tech support for your O2 issues

Data sim not working in Italy

Hi, I arrived in Italy yesterday which is the date my 100g data sim was organised and activated to start on but it’s not working . I’ve tried rebooting my phone, I’ve checked the data roaming is on and that the APN details are correct.why is the card...

Can't access my bills from the web portal

Hi, I'm trying to download my latest bill in pdf format, but I can't get to where I can download my bill.After logging in to https://accounts.o2.co.uk clicking my mobile phone number/contract underneath "Pay monthly" doesn't do anything. I tried in t...

Data and calls not working in Italy

Dear all, I travelled to Italy yesterday and received a message that I have free roaming. However my data doesn’t work, and I cannot make/receive calls. Can anyone help please? thank you

Poor signal

I changed my o2 contract a month ago for myself and two other family members since then I am having very poor signal, can't even make WhatsApp calls.

Impossible to add Bolt Ons

Running out of data and it is currently not possible for me to add a Bolt On - not on the App (it just leads to a dead page), nor on the website. Anyone got a suggestion or know what the problem is?

No signal (messages, calls, data) at all

More info (Highlight to read)More info (Highlight to read)More info (Highlight to read)More info (Highlight to read)I have switched to 02 from Virgin mobile a few months back and I can't send messages or receive calls or even connect to the internet ...

Resolved! my o2 apps

I can't sign in my o2 apps

eSim (old to new iphone) switch, I am currently out of UK

Hello, I'd like to switch my esim from my old phone (iphone SE2022) to my new phone (iphone 13).I am currently out of the country. Please instruct me on how I should do this. Thank you in advance,Nikola.

Zone 2 bolt on

I'm in istanbul what do I need to add to be able to use data?

No caller ID on incoming calls

Since getting the new i phone and sim, all my incoming calls show no caller id. I receive many calls a day and it’s very frustrating. I do not have this issue with text messages or voicemail. I am unable to block anyone though, as when I do, their ca...

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