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Forum Posts

Sim swap but unable to receive text messages

Hi, I'm trying to sort out a SIM swap for my dad's phone but his phone is unable to receive text messages it is currently saying Calls and SMS O2 (temporarily unavailable). Are you able to help?

MamaEllif by Level 1: Joiner
  • 620 Views
  • 2 replies
  • 0 kudos

SIM card not registering

My SIM card is in the phone in but it is saying it is not registering. Ive tried switching it on and off again. Ive also removed the SIM to clean it but it still says please insert SIM. I've tried other SIM cards in the phone and they work fine. Plea...

Alex871 by Level 1: Joiner
  • 367 Views
  • 2 replies
  • 0 kudos

Number not ported from Plusnet to O2

Transferred from Plusnet mobile to O2 3 days ago. Received the new SIM. Phone Number is blank on my phone, and my old number has not been ported. I do have the new number written down, but want to retain my old number hence why when I signed up I ent...

RichieP1 by Level 1: Joiner
  • 451 Views
  • 2 replies
  • 0 kudos

Resolved! Bolt on

I bought a bolt on when I was on holiday because there wasn’t any WiFi. I need to stop it now as I don’t want it to continue over the expiry date. How do I do this please?

JulzCa by Level 1: Joiner
  • 388 Views
  • 1 replies
  • 0 kudos

Resolved! Parental control

Hi how can I remove parental controls from my data?

Mirko by Level 1: Joiner
  • 686 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code transfer into O2 does not work

HiI joined O2 last Monday 22nd May 2023. Since then I have tried to port my number from my old network (Tesco) many times and it never works.I have spoken to customer services 6 times and every time they fill out this form and nothing happens. Someti...

AndrewOD by Level 1: Joiner
  • 3140 Views
  • 6 replies
  • 0 kudos

Checkout

Still cannot checkout to finish my order of a Smartwatch. Comes up that it is not working. When will this be fixed.

ISLA1104 by Level 1: Joiner
  • 486 Views
  • 3 replies
  • 0 kudos

Phone Bill

Hi I’m trying to access my phone bill but can’t get on to my account on the app or online

AS7 by Level 1: Joiner
  • 243 Views
  • 1 replies
  • 0 kudos