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Forum Posts

WiFi calling 5g iPhone 12 not enabling

The toggle to enable WiFi calling iphone12 switches of and not help in my account to enable does WiFi calling not work with iPhone 12 and 5g?

Higgy by Level 1: Joiner
  • 461 Views
  • 1 replies
  • 0 kudos

No wifi or network for the last week

My husband and I are both 02 customers..we have had no wifi or network for the last week. We have a 5 year old child and have no way to make emergency call. We cannot recieve or make any calls. Please could you look into this. As a matter of urgency....

Hi

How I get rewards information regarding entertainment?

Akshay by Level 1: Joiner
  • 265 Views
  • 1 replies
  • 0 kudos

Wifi connection on London Underground

Hi. I have recently been transferred from Virgin Media to O2. I now have an O2 sim in my One+ 8T Android phone but cannot connect to o2 on the London Underground.Any suggestions, please? Four of your stores have so far been unable to solve this.

Markk by Level 1: Joiner
  • 2283 Views
  • 12 replies
  • 0 kudos

Data abroad

My son is on a trip to Paris with the school but his o2 network isn’t working so I can’t contact him

Walk3r by Level 1: Joiner
  • 426 Views
  • 2 replies
  • 0 kudos

Signal drops off

Why does all 4 of my o2 sim accounts keep dropping off during a phone call, my line goes silent for 8 to 15 seconds and then comes back on meanwhile I’ve missed part of a conversation. This has been happening since way last year and I’ve reported it ...

Andyoni1 by Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Resolved! Fuertaventura

Travelling to Canaries tomorrow Do I need to change anything in my settings etc.?

Liz18 by Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos

checkout

I have an order in my basket.I have confirmed everything but it won't get past this stage to complete the checkout procedure.Keeps returning to review order

GaryAS by Level 1: Joiner
  • 336 Views
  • 1 replies
  • 0 kudos

Phone is unable to send or receive calls

Since being moved from Virgin to O2 I have been unable to send or receive calls. The phone shows it is on the O2 network and can receive texts but not calls. I have checked the SIM settings and the IMI status is "not registered". I visited an O2 shop...

Resolved! Finish Contract

I'm out of contact now and want to port my number to a new network. Will this automatically cancel my contract when it ports over? I'll be cancelling my direct debit as well.Many thanks for your answerMartin

Marty303 by Level 1: Joiner
  • 391 Views
  • 2 replies
  • 0 kudos