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Forum Posts

Change my tariff

I need to change my tariff for a bigger data allowance. I have checked online, phoned O2, and visited my O2 store in person but no-one seems to be able to change my tariff. Help!

Ac4 by Level 1: Joiner
  • 560 Views
  • 2 replies
  • 0 kudos

transfer from 12 to 14

my new iphone 14 pro has been saying trying to reconnect for 2 hours and the old iphone 12 is saying "waiting for software update. Is this right?

MikeJS by Level 1: Joiner
  • 551 Views
  • 2 replies
  • 0 kudos

Resolved! Historical messages

Hi, I would love to know if it is possible to see the date i first messaged someone?

PJ72 by Level 1: Joiner
  • 557 Views
  • 3 replies
  • 0 kudos

I want to change my pay monthly to pay as you go as I'm abroad, but it's impossible without calling

I'm finding it impossible to change plan from pay monthly to pay as you go without calling up. I am currently abroad so cannot use my sim without paying extortionate fees. But cancelling online seems impossible.I've contacted o2 on the app, Facebook,...

JoshGee by Level 1: Joiner
  • 687 Views
  • 3 replies
  • 0 kudos

No data in Europe

I am travelling in Europe for the first time since changing from Virgin and cannot access data. Phone calls work fine and I am locked onto Orange F. Data roaming is ON. I have just had a very frustrating call with the helpline - and then the call dro...

Mog931 by Level 1: Joiner
  • 840 Views
  • 6 replies
  • 0 kudos

Resolved! Esim swap activation time?

Hey, does anyone know what the current wait time is for an Esim swap activation? I started the swap process about 48 hours ago and still have no network on my new phone. I’m currently carrying both phones around in case the new one springs into life....

Monkatron by Level 1: Joiner
  • 14760 Views
  • 17 replies
  • 0 kudos

Swapped to ESim and now phone loses mobile data

Hello, I have a Samsung S23 Ultra. I switched to an ESIM a few days ago. Since switching, if my phone loses signal (e.g. in a lift or on the underground), it does not restore mobile data when signal is restored (this doesn't occur when I leave WiFi c...

Aaron12 by Level 1: Joiner
  • 5410 Views
  • 11 replies
  • 0 kudos

Resolved! Roaming Bar

Hi @Martin-O2 There are many reports on the Forum of people having travelled out of the UK only to discover their phone won't work because a Roaming Bar is active on their accounts. - Can you find out from O2 if this was a sweeping policy to apply a ...

pgn by Level 78: King of Kings
  • 6620 Views
  • 12 replies
  • 1 kudos

Resolved! Moving Abroad

Hi there, If I have time left on my contract, but I get an opportunity to move abroad (not EU), who do I need to speak to at O2 to make them aware of this, do any updates need making to my contract? What is the process? Thanks.

Jordan92 by Level 1: Joiner
  • 2345 Views
  • 1 replies
  • 0 kudos