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Forum Posts

Sim network puk

I have put my SIM into a different device which has locked my SIM and I now require a SIM network puk code

mh7 by Level 1: Joiner
  • 458 Views
  • 3 replies
  • 0 kudos

Resolved! Coverage in Jersey, Channel Islands

I migrated to O2 from Virgin Mobile earlier this year.With Virgin Mobile I was unable to get coverage when on holiday in Jersey. Will my O2 SIM now allow me to use my phone when I'm roaming in Jersey? Thanks

daveg101 by Level 1: Joiner
  • 3427 Views
  • 5 replies
  • 0 kudos

Card payment for device plan failingq

I'm trying to pay off what remains of my device plan so that I can upgrade but every time, whether over the phone with O2 directly or online it fails to process the upfront payment. I've tried multiple cards with different banks and it always fails t...

Silk by Level 1: Joiner
  • 812 Views
  • 6 replies
  • 0 kudos

SIM not provisioned, emergency calls only

Help! While on holiday in Greece, Virgin have swapped me to o2. A new o2 sim was sent to my address but I won't be home until next month.O2 have now cut off my current sim and activated the new one 2000 miles away from me.I have talked to o2 3 times ...

Jph96 by Level 1: Joiner
  • 1800 Views
  • 6 replies
  • 0 kudos

Virgin switch

Me and my partner were with Virgin mobile but have been switched to o2. Since this has happened our signals and data have been weaker to the point of no signal when we used to get a good signal. This is both at home and out and about.Can we switch ba...

Maurice74 by Level 1: Joiner
  • 496 Views
  • 1 replies
  • 0 kudos

Cannot make or receive a call

For the last couple of days I cannot make or receive calls. I still have access to messages and data.

George42 by Level 1: Joiner
  • 1291 Views
  • 10 replies
  • 0 kudos

Resolved! I need my PUK code ugently

I can’t call customer services because my sim is locked and the code is nowhere in MyO2 as far I can see

Pahpung by Level 1: Joiner
  • 458 Views
  • 2 replies
  • 0 kudos

Receiving calls

On receiving an incoming call, one of my phones, rings only 3 times then sends the caller to Voicemail. How can I make it ring for longer? It is a Nokia 5. [Mod edit: Please do not share personal details as your posts are visible to the public. Thank...

TMH by Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Connecting Apple Cellular Watch

I've spoken to O2 five times about this and been in to the store 3 times. Every time we get a different response and no one seems to know what the answer is. My husband and I recently purchased the iPhone 15 Pro and Apple 9 Watches. We both have O2 S...

CazzaK by Level 1: Joiner
  • 553 Views
  • 1 replies
  • 0 kudos