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Resolved! ESim request to customer services has disconnected me!

I am about to take a delivery of a new iPhone 14. As I plan to use an eSIM in my new phone, I called Customer Services today to request an eSIM pack to be sent out (containing the QR code. I need to install it on my new phone). The advisor told me th...

Chateau57 by • Level 2: Apprentice
  • 8671 Views
  • 33 replies
  • 0 kudos

Resolved! Sim card will not work

Yesterday my phone stopped receiving any texts or data unless connected to the internet. I got the sim card replaced today and the new sim still does not work. I tried calling but they said that my account was restricted because i owed them payment, ...

Spend cap

How do I change my spend cap

Bud3536 by • Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

Turkey/Greece charges

I have been in Turkey, just come back to Greece. Have not received ‘welcome to Greece’ text yet so I think my phone still thinks I’m in Turkey…I have manually selected a Greek network, but will I still get charged Turkish prices because I assume my p...

How do I get my £1 ear buds

I purchased a new phone over a month ago and I’ve been waiting patiently for the text regarding my £1 ear buds that I could claim 1 month after purchase, haven’t had a text and don’t know how to request them from O2

Jeromem by • Level 1: Joiner
  • 1764 Views
  • 8 replies
  • 0 kudos

Poor signal

Since upgrading to a Samsung A53 5g my signal is terrible. My wife has the A54 5g, both on 02. She gets good signal and 4 or 5 g in places I get nothing.I've tried everything with the phone ( factory reset, setting changes, turn this on , turn that o...

Alnjo by • Level 1: Joiner
  • 780 Views
  • 2 replies
  • 0 kudos

eSIM

Changed my phone . Don’t have the eSIM details 

Transfer

Why hasn’t my number been transferred yet, I sent it on Tuesday?

Tigger44 by • Level 1: Joiner
  • 261 Views
  • 1 replies
  • 0 kudos

NNe

I have just ordered a new phone and I am trying to sign my new contract and when I click the link it says I've exceeded the limit of chances.

Fireblade by • Level 1: Joiner
  • 887 Views
  • 6 replies
  • 0 kudos
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