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Can't activate my new sim by text

Hello,I received my new sim card and have been trying to activate it since yesterday. I have texted SWAP, then I was asked for the SSN which I sent. I then received a text from you saying you had NOT received it. In the meantime I have lost any signa...

AWG by • Level 1: Joiner
  • 607 Views
  • 1 replies
  • 0 kudos

No data on iPad, even though it’s been paid for and I’m not work without any data signal sort it out

HiI have just started work where I use my iPad Pro 11-inch doing surveys in properties and it is just said I have no data and to find a plan suitable for to me even though I’m paying 20 odd pound a month which has gone out in October already. please ...

Simmy05 by • Level 1: Joiner
  • 522 Views
  • 1 replies
  • 0 kudos

why has my tariff changed

Hello, I went into an O2 shop today and got an upgrade as my contarct was coming up for renewal. There was issues with the shops system so the contract was done over the phone. I have then received an email and text from 02 saying my tariff has chang...

Conor3 by • Level 1: Joiner
  • 573 Views
  • 1 replies
  • 0 kudos

Disconnected

Hi,On Thursday 26th i updated my o2 contract to sim only. Today i received a message advising i have been disconnected. I have turned my phone on and off again and i still have no network. I cannot make/receive calls, texts, emails. I use my phone fo...

Lou14 by • Level 1: Joiner
  • 704 Views
  • 3 replies
  • 0 kudos

Resolved! Viewing previous bills

When looking at my previous bills it is headed up previous bill but on looking at the detail it is the same as the current bill. No one available to assist at 02.

BAM63 by • Level 1: Joiner
  • 395 Views
  • 1 replies
  • 0 kudos

Can't receive phone calls and make phone calls from a 5 months

Good morning.From a few months I can't receive phone calls and I can't make phone calls.That's is so enjoying because I m with O2 18 years I have 3 contract with you and I pay for my SIM card monthly but can't do any call phone and no-one can't make ...

o2 text msg not sent, error 0

I have a Galaxy A14, very good except a number of NHS colleagues can text to me but randomly my replies sometimes fail. There seems no pattern to this. I have tried everthing. However if I put my SIM card in another phone then I can always reply. But...

stepro1 by • Level 1: Joiner
  • 2081 Views
  • 6 replies
  • 0 kudos

Roaming Portugal

I was with Virgin before the change and although my phone says MEO with a reasonable signal I can't get any internet . Have tried NOS and Vodphone but says no signal. Any advice/

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