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Apn settings

I am currently abroad and since the switch from virgin to o2, my mobìle is no longer registered on the network. So i do not have the correct Apn settings for my phone. I pay monthly and have had no service for 2 months, despite calling tech support (...

UK pay as you go not receiving calls abroad

Hey. I’ve recently moved to the US. I’m running a dual sim in my IPhone with my o2 pay-as-you-go SIM card being the physical one. I am able to receive text messages but I cannot receive calls. When someone tries to call, they receive the message ‘it ...

Odd SIM Status

My wife and I have, in the last week, bought new Galaxy S23 phonesMy wife upgraded from a Galaxy S10, which had trouble with roaming in the USA and I upgraded from a Galaxy S20FE, which was physical damagedWe both used the automatic transfer of data ...

Trying to upgrade to a new phone - code limit reached because of a page error at the end of checkout

So, as the title says. After trying to pay for a new phone upgrade on the O2 website via browser I've been given a code limit reached because whenever I go to complete the checkout page, it takes me to a "looks like something went wrong page" and hav...

Phone blocked by o2

My elderly father has been without a phone since 25/10/23O2 blocked this it has been sent away to Samsung and they confirmed they cannot do anything as this is blocked.We have have been into the store 5 times tried 3 different SIM cards but does not ...

Long delays in receiving text messages

Hi. I am new to this forum. Over a number of weeks I have noticed that text messages from my friends may take up to 24 hours to be received by me. Has anyone else. noticed this?. Thanks. R.

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Porting problems - PLEASE HELP

Hello, My migration from Virgin to O2 failed on the 17th October. No one from either company thought to tell me it had failed. Instead they thought it was okay to discontinue my number on the 30th October without warning leaving me uncontactable to a...

Apple Watch Code 08

As many others have posted, I am trying to set up my cellular contract on my new Apple Watch SE, but all is get is the ref code 08, and nothing happens. No text to confirm it's being set up, and no service. It's been two weeks now. Customer Service h...

Calls and messages in France

I am in France and not able to call anybody or send messages I do have internet access though? When I changed to o2 pay as you go I kept my old phone number but my phone is still showing the original number and it won’t let me change it. It was worki...

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