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Forum Posts

Resolved! pac code

Please send me my pac code

brian288 by Level 1: Joiner
  • 426 Views
  • 2 replies
  • 0 kudos

Apple Watch shows “no connection”

I had my Apple Watch Series 5 working perfectly with o2 for around 3 years. Recently, the watch was replaced by Apple after developing a problem. Before giving the old watch to Apple I was sure to properly reset it, including removing my data plan fr...

Terbium by Level 1: Joiner
  • 1820 Views
  • 7 replies
  • 1 kudos

Relay UK

Every time I try and make a Relay UK call it says "call ended". I believe I would need my spend cap changing from £0. Why is this the case, Relay UK is meant to be free? I have the Relay UK bolt on, but this has made no difference. Relay UK say it's ...

DarylUK by Level 1: Joiner
  • 402 Views
  • 1 replies
  • 0 kudos

Change of ownership

I have called 202 4 times now with my mother about a change of ownership. I’m now paying for my own bill and wanted to keep my number and so far after 4 calls still the request has now been actioned. please can someone advise how I can take this furt...

Behnz by Level 1: Joiner
  • 1679 Views
  • 7 replies
  • 0 kudos

Wifi calling

Hi , I have a 0neplus10t 5G.How do I get wifi calling turned on?My 02 accounts says it is enabled but the switch to turn wifi calling on and off is not visible in the sim and info settings as it should be. Doesnt seem to be an easy way to ask O2 to c...

Debbsy by Level 1: Joiner
  • 1094 Views
  • 10 replies
  • 0 kudos

Resolved! Phone asking for MCK code

Hi Folks, I had an old Samsung phone which I passed on to my nephew to use several months ago. He has been using it SIM free only connecting to wifi for home use. My sister just brought him a SIM card to use, but the phone was locked to O2 and it see...

Stoobey by Level 1: Joiner
  • 1089 Views
  • 4 replies
  • 0 kudos

5G

I recently moved from Virgin to O2 and was sent a 5G sim card. Since then I have never got 5G signal on my iPhone XR, even when sitting net to my wife who has 5G on her phone. Is there a work around ?

EJFanjo by Level 1: Joiner
  • 338 Views
  • 1 replies
  • 0 kudos

O2 App

Hi I am having an issue witb o2 app, I can no longer log in to the app. It states its not available to me. This has been the first time it's happened since I took the contract and I'm not sure why I can't access it to pay my bill or anything. I tried...

Deb17 by Level 1: Joiner
  • 293 Views
  • 1 replies
  • 0 kudos

My 02

Why can't I look at my account on my o2. I've had this problem for years now. It can't be that difficult for me to pay bills etc online surely